Top critical review
4 people found this helpful
Good product, poor customer service
on May 5, 2012
The product works well, and I like it a lot. But beware if you have anything defective and need a part replaced. A weight horn was defective and needed a replacement during installation, not a critical part, but it completes the setup. Everything is made in China, and they didn't have this part. Almost 3 months and I'm still waiting for replacement. Warranty is nice, but means nothing if they're not responsive and backup their product. Most times I call for an update I get a "I'll call you back", of course they never do. I really don't think I'll ever see it. Like I said, it's a good product, just cross your fingers that there's nothing defective.