Top critical review
637 people found this helpful
Please read before you buy!
on December 14, 2010
I received these back in 10/26 so it's been almost 2 months. I watched many reviews on YouTube before making this purchase and I was lucky to be one of the first people to pick these up.
Packaging: 5 stars
Can't go wrong here, Monster does a great job on packaging (and I'm a sucker for good packaging). I love the box, and plastic zipper case.
Sound: 3.5 stars
It's good, not great. I expected more. I owned my fair share of head phones. From the Bang and Olufson A8, the V-Moda Vibe, Klipsch S4, and the Apple In-Ear headphones. I'd say it hits all levels at a decent range. There wasn't as much bass as I'd hoped (and I tried all 3 fittings). There is bass if you jam it up in your ear, but it will slip out with some running. Even at it's best, the bass still isn't that great. Does it sound as crisp as the Bang and Olufsen? No, does it have better bass than the V-Moda Vibe, No. Does it have a good mid range like the Klipsch S4? No. Does it suck? No. it's a fairly okay headphones that should be prices at about $100, not $150.
Application: 3 stars
It definitely stays on once its on. I've been running with these and they don't come off. They are fairly comfortable but it can strain your ears after about 2-3 hours. (everyone's ears are different)
I really, really wanted to like these headphones (this is my first pair of Dr. Dre anything). The cord is nice, it doesn't tangle that much and the extension cord is a plus. So here's the bad, I ride a motorcycle and I usually wear headphones and listen to music. Over the ear headphones just don't work with helmets (at least mine didn't) It was easy to put on the helmet but removing it was the problem. Another thing I noticed while working out at the gym, the buttons on the control talk are so easy to press. They are a little too sensitive. You can be jogging moderately and all of a sudden, your music stops. The distance from the left ear phone to the control talk is about 6 inches. So this means the control talk rests somewhere around your neck area. While doing heavy weight lifting, like squats or decline press, your neck caves in and presses the control talk button on accident. It would be nice if the control talk was a little lower (maybe 2 more inches). It would be nice if the head jack had an elbow application, I can already foresee that the wires will stretch and bend-- and it will be only a matter of time before it rips. So...Awesome that it stays on, but crappy that the control talk buttons get pressed so easily.
Build Quality: 1 star
It's been about 2 months and I use these about 4 times a week at the gym and just today, the control talk just broke. It completely split into 3 pieces while walking to the gym! You'd think after spending $150 you'd have a pretty good build quality, I guess not. Like I said, I REALLY wanted to like these things, and for the most part, I did. It's just til now that it broke.
Customer Service: 0 stars
I will follow up with this review once I contact customer service later on today. They better replace my headphones-- this is ridiculous.
Update** 12/14/10 11:20AM PST
I've attempted to contact customer service for the 5th time only to be hung up on or placed on hold again. Monster has the WORST CUSTOMER SERVICE. I've already filed a complaint with BBB. Hope that your headphones don't break or are defective so you don't have to deal with what I just did. Everytime I call, I am placed on hold for half an hour when someone picks up, doesn't say anything and either hangs up, or places me back on hold. What kind of business is this??! Who does that?!? I lowered my rating of the product from 3 stars to 1 stars because of this horrible customer service.
Either hire qualified CSR or terminate the existing ones who don't want to work!
Finally received a replacement from Monster after formally submitting a complaint through BBB. Hopefully these headphones won't fall apart again.