Top positive review
64 people found this helpful
[UPDATED] Very responsive service: replaced bad unit with no problems! [was: Worked great until it didn't (after just 15 weeks)]
on April 14, 2014
*** PLEASE READ THE UPDATE ***
I bought one of these to replace the Makita BL1815 (24Wh) battery that came with my cordless drill/driver set. I'd been using the two original batteries for almost three years and they've performed like a champ. It had been long enough that I didn't even hold it against them when one finally died. The lower price and higher capacity of the powerextra battery was appealing, and since most of the reviews here were positive I thought it seemed like a safe bet. I was delighted at first - the battery seemed just like the Makita (except with a higher capacity).
Well, here I am just 3.5 months later, with a battery that won't charge. Every time it goes in the charger, it charges for about 5 seconds and then stops with the flashing red/green error.
Within a day or two of my original post, "WONDERSHOP" (the seller) reached out to me via email to say they'd like to either refund my money or get me a replacement. They walked me through return shipping (at their cost), quickly confirmed that my original battery was bad, and sent me a new one right away.
So far, the replacement is working great. I haven't been through a full charge/discharge cycle, but I will definitely update this if there are any problems.
I should note that the seller was *very* proactive, helpful, and professional in their followup communication with me. There are days when dealing with a replacement battery isn't at the top of my priority list :) , and as a result I was pretty slow and non-responsive at times throughout the process. They stayed nice and accommodating, and moved so quickly that had *I* been prompt about it they probably would have had a new battery to me about 4 days after I posted this review.
Very strong kudos to the WONDERSHOP team - the world would be a better place if everyone operated their business like these folks seem to do.