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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Hardcover – May 24, 2011

4.4 out of 5 stars 15 ratings

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Frequently bought together

  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
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  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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  • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Total price: $64.03
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Editorial Reviews

From the Publisher

Joseph A. Michelli, Ph.D., is the bestselling author of The Starbucks Experience, The New Gold Standard, and The Zappos Experience. He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC’s On the Money.

About the Author

Joseph A. Michelli, Ph.D., is the bestselling author of The Starbucks Experience, The New Gold Standard, and The Zappos Experience. He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC’s On the Money.


Product details

  • Item Weight : 1.31 pounds
  • Hardcover : 320 pages
  • ISBN-10 : 0071773541
  • ISBN-13 : 978-0071773546
  • Product Dimensions : 6.3 x 1.2 x 9.2 inches
  • Publisher : McGraw-Hill Education; 1st Edition (May 24, 2011)
  • Language: : English
  • Customer Reviews:
    4.4 out of 5 stars 15 ratings

Customer reviews

4.4 out of 5 stars
4.4 out of 5
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5.0 out of 5 stars Care and Compassion leads the way
Reviewed in India on September 21, 2014
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