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9 1/2 Principles of Innovative Service (1) Hardcover – 2013
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It's not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers.
Top customer reviews
Chip Bell takes a topic that many companies are challenged to get right and breaks it down into easily understood, every day examples, and core service concepts, which all companies can implement in their "customer care" programs, no matter the industry.
This book is an inspirational reminder for individual service providers and businesses that want to "get it right!"