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Proactiv 3-Step System (60-Day Supply)

4.0 out of 5 stars 611 customer reviews
| 16 answered questions

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About the Product
  • Treats and prevents acne breakouts
  • Removes acne-causing impurities
  • Contains proven acne-fighting ingredients
  • Dermatologist Tested; Non-Comedogenic (won't clog pores)
  • Kit includes FREE Refining Mask (1 oz.) & FREE Green Tea Moisturizer (0.33 oz.)

Product Description

The Proactiv 3-Step System helps treat and prevent acne breakouts with proven acne-fighting ingredients. The Renewing Cleanser and Repairing Lotion contain benzoyl peroxide, a proven acne medicine known to kill and prevent acne bacteria. The alcohol-free Revitalizing Toner helps to gently remove excess oil and soften acne-prone skin with Glycolic Acid. This kit also includes the Proactiv Refining Mask, formulated with acne-fighting sulfur to help purge impurities and minimize the appearance of pores. You also get Green Tea Moisturizer, the perfect lightweight, oil-free, non-greasy moisturizer for acne-prone skin.

Product Details

  • Product Dimensions: 6.5 x 1 x 8 inches ; 7.2 ounces
  • Shipping Weight: 7.2 ounces
  • ASIN: B001A3ML3K
  • UPC: 735786007669
  • Item model number: 3 pcs.
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (611 customer reviews)
  • Amazon Best Sellers Rank: #90,806 in Beauty (See Top 100 in Beauty)
  • Product Warranty: For warranty information about this product, please click here

Important Information

Indications
Stay away from eye, mouth, lip

Ingredients
RENEWING CLEANSER: Active Ingredients: Benzoyl Peroxide 2.5% REVITALIZING TONER: Special Ingredients: Glycolic Acid- an alpha hydroxyl acid that helps exfoliate dead skin cells for softer, smoother, brighter-looking skin. REPAIRING LOTION: Active Ingredients: Benzoyl Peroxide 2.5% REFINING MASK: Active Ingredients: Sulfur 6% GREEN TEA MOISTURIZER: Special Ingredients: Green Tea EGCG- an antioxidant designed to help fight free radicals while helping to soothe and calm the skin. Moisturizing Complex- contains macadamia nut oil and hyaluronic acid to help soften and moisturize the skin.

Directions
How to Use: RENEWING CLEANSER: Use morning and night or as directed by a physician (fair skinned individuals should begin with one application). Pour small amount into cleansed palm and apply to dampened skin. Massage gently for one to two minutes. Rinse thoroughly with warm water, pat dry. For more severe cases, and/or if substantial improvement is not apparent within 3 to 4 weeks, consult a health care practitioner. REVITALIZING TONER: Apply to cleansed skin with a cotton ball or pad, morning and night as needed. Allow Toner to dry and follow with Repairing Lotion. If going outside, use a sunscreen. If irritation or sensitivity develops, discontinue use of both products and consult a physician. REPAIRING LOTION: Apply to cleansed skin nightly with clean hands. For more severe cases and/or if substantial improvement is not apparent within 3-4 weeks, consult your physician. May also be used twice daily on blemishes if no signs of redness or irritation occur. Fair skinned individuals should begin with one application. GREEN TEA MOISTURIZER: Apply daily, as needed, to alleviate dryness. Can be worn alone or under makeup. When using the 3-step system, the Green Tea Moisturizer should be applied after Step 3. If going outside, wear a sunscreen SPF 15 or higher. REFINING MASK: Apply after the Renewing Cleanser and follow with the Revitalizing Toner, to remove excess traces of product. Apply to dampened skin, leave on for 10 minutes and rinse with warm water. Use two to three times a week. If going outside, use an SPF 15 product or higher. If bothersome dryness or peeling occurs, reduce application use. TIP: Can be used as an overnight spot treatment. Dab onto affected area and leave on overnight. In the morning, rinse off with warm water. Can be used up to three times a week.

Customer Questions & Answers

Customer Reviews

Top Customer Reviews

I'm only giving Proactiv a negative review because it is grossly overpriced. I recently found that Target makes a "compare to Proactiv" product in their "Up and Up" product line. I was delighted to see this and even more delighted to see that the ingredients are just about identical, except for one tiny (most likely insignificant) ingredient that the Target brand has that Proactiv does not. It works identically to Proactiv (same results for me anyway) and the best part? It was ONLY $11.99 for a 4-oz bottle of the cleanser, 4 oz of the toner and 2 oz of the repair treatment! Same amount that is listed here for 4 times the cost! DON'T waste your money. GO TO TARGET and get the Up & Up product!!
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I don't even know if this stuff works, and at this point I don't care. I am VERY careful to make sure I am not signing up for recurring automatic payments and shipments when I order online, because I've been scammed by other companies like this. When I called Proactive to cancel it, they said it was already sent, (I doubt it since PayPal just debited my account about 2 minutes ago) and I would have to pay for it, ($66.00) because it is an automatic 3 month order. I told her I was returning it and cancelling my payment. " You can do that, but it takes 4 to 6 weeks to get a refund" REALLY? In this day and age? I would never trust a company that has to resort to sleezy tactics to get people to buy their products. Holding customers hostage in recurring payment hell is no way to run an ethical business. I will definitely go to Target and buy their product like another reviewer suggested.
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I have mild-moderate acne, and decided to buy a 30-day shipment to try it out; it made my skin really dry, and didn't help with the acne at all. I understand that acne treatment is complicated because everyone's skin is different and will therefore react differently to the same product, so I wasn't terribly upset, and wasn't even gonna bother with a review.

Then I got a second charge on my credit card, and another shipment I hadn't ordered. I specifically remember choosing no membership when I ordered, but apparently that means nothing because there's something in the terms and conditions about continuing shipments. I found out I did have a profile and a membership after all, and attempted to call to cancel it. I was put on hold for a long, LONG time, then transferred multiple times to people who would not answer or numbers that didn't exist. I decided to try the live chat on their website instead. When I told them I wanted to cancel, they proceeded to ask me why multiple times, and for all the reasons I gave them (it made my skin dry, didn't really work, my acne was not that severe so I would be okay without any products for the week it would take me to find an alternative to proactiv) they kept trying to rebute and invalidate them. Finally, I got the representative to cancel my membership. Great. Everything's squared away now. Right?

Wrong.

Five months later, I get another charge on my credit card from Proactiv. I go to their website again, tell the rep that I had my membership cancelled, but was still getting charged. Have to explain it multiple times before she says she'll check for me. Fifteen minutes later she comes back saying that I did not cancel my membership.
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First, the product works modestly well, but is no miracle cure for acne, despite what their television ads claim. But that's not the biggest problem.

Be very wary of starting to do business with these people. Stopping is almost impossible. Here's why:

We ordered this for my son, and he used it for almost two years. The results were modest but positive. Then his dermatologist chose a more active and different course of treatment, and told him to stop using Proactive.

Naturally, we called to cancel the automatic shipments. They didn't stop. We called again. They didn't stop. We called again. They didn't stop. We tried to return the product and were told we were passed the "30 day return policy" and the product couldn't be returned (even though it has an almost infinite shelf life).

We stopped being charged only because the credit card expiration date passed. But the shipments continued for another month. Then the threats started.

Proactive (Guthy Renker, the company that sells everything imaginable via infomercials) started sending us collection letters. Since we had called them three times to cancel, and since we had paid for all but the final shipment, I ignored them. The letters stopped.

Then we started getting incredibly aggressive letters and automated, mystery telephone calls at all hours from their collection agency, SKO Brenner American (800 669-5208)insisting that we owed for the final shipment. I explained the situation and they didn't care to listen. Finally, in complete frustration, I paid for the final shipment just to make the calls stop.

This is not a customer-oriented company. Guthy-Renker isn't trustworthy in the least. Interestingly, on their website, they have "ten commandments for management.
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