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Product key not working for Dragon Age Origins HELP

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Showing 1-13 of 13 posts in this discussion
Initial post: Dec 31, 2011, 6:14:56 PM PST
A. Mikos says:
So i download the game and when i try to install it takes me to the registration screen ok, but when i put it in it says that it's wrong. is there something wrong with the game, the code, could someone help me it would be very much appreciated.

Posted on Dec 31, 2011, 6:19:08 PM PST
Joshua O says:
I'm having the same problem (it says my code is invalid). It was entered correctly so the only explanation is the codes given by amazon are bad for some reason. I've contacted amazon about it but have yet to hear back.

Posted on Dec 31, 2011, 10:09:24 PM PST
Last edited by the author on Dec 31, 2011, 10:33:27 PM PST
McGlomp says:
I just wanted to chime in to say that I'm having the exact same problem. I've contacted Amazon as well.

Posted on Jan 1, 2012, 4:00:33 AM PST
Ahmed Fathi says:
I'm having sort of a similar problem, I tried to redeem both codes on social.bioware.com site now the first code worked fine but the second (DLC) code didn't, contacting EA support they told me that the second code is not for the ultimate edition or any dlc but its a mac code (or Used 3rdparty-Amazon-70677-5kqty-ENTITLEMENT_BUNDLE_DAO_PRC_STANDARD_EDITION_MAC_24633) and thats why I cant redeem it and they asked me to contact Amazon support, contacted Amazon support with that info and I got a short reply as follows:

"Because this issue is specific to your game and codes, EA support will be better able to help you resolve the problem. You can email EA support directly at EACSAllySupport@ea.com to reach an EA support specialist who works with Amazon.com customers."

Again contacted that email with the info and I yet to receive a reply, seems like i'm playing ping-pong between EA & Amazon support and doesnt seem like i'm gonna get an answer soon.

Posted on Jan 1, 2012, 7:22:50 AM PST
Ahmed Fathi says:
Just an update on the issue I posted above maybe someone else can do the same and resolve their issue, I went as a last resort to origin support (I got to them from the origin client) and I gave all the information I have to the agent, he was a very polite and helpful person and after waiting for about 7-10 min he gave me a code for ultimate edition and gave me a code for collectors edition (which is not included in my purchase) and gave me an extra code for awakening in case that wasnt included in the ultimate edition code, I was really skeptical about buying games outside of steam (which is my preferred platform) but after this my faith in origin and their support is renewed.

For the guys having issue with invalid code I would suggest redeeming your code in origin first if it doesnt work just contact their support from the client directly.

Posted on Jan 1, 2012, 5:43:07 PM PST
FooBar says:
Same problems here. I'm about to move and be super busy for a few days, so hopefully Amazon gets back to my email at some point! I guess this is what I get for buying a digital download not through Steam.

Posted on Jan 4, 2012, 7:36:17 AM PST
I also had the same problem. Went to the EA chat support, and they gave me all the codes required, no questions asked. Very helpful.

Posted on Jan 4, 2012, 8:00:38 AM PST
pszczesz says:
I also can not install Dragon Age Ultimate Edition, not valid key

Posted on Jan 16, 2012, 9:02:34 PM PST
E. Perez says:
i figured it out. Ok install the game by registering the game with origin. Then for the DLC you must register on bioware website. Origin won't recognize it. So you have to make two accounts one with Origin and one with Bioware if you haven't already.

Posted on Feb 17, 2012, 2:16:58 AM PST
Assenoff says:
I went through series of troubles - both download and registration issues - so here's what worked best for me: a complete how-to.
Do not use the amazon downloader.
Install Origin client, register with it (or use existing EA registration) and redeem the code there.
Their client has option to change the location of downloads, installation and game files.
Before starting the download log in http://social.bioware.com with existing EA account (I'm not sure a new registration with Origin client works).
On the left menu, click My Games -> Register Games. Insert the first code for "Dragon Age: Origins - Ultimate Edition - PC" (yes, again) and second code for the DLC "Dragon Age: Origins - Awakening - PC".
Next download the game using the Origin client.
Do not start the game yet!
Download and install the latest patch: http://files.bioware.com/dragonage/patch/1.05/DragonAge1.05.exe
It's on Bioware's site, upper menu, Games -> Dragon Age Origins -> Game Patches.
Then launch the game. In the game menu you should see in Downloadable content three tabs. All DLCs and expansions should be installed.
Some of them are available in Other campaign section, other are in-game, when you reach a certain location.
If some of these steps fail - do not contact amazon - it's pointless.
Do not contact EA through a browser - the helpers there are useless!
Use the Origin client - the question sign on top is for Origin help. Click Live chat to get help from a more experienced EA advisor.
And have a really great time while playing this awesome RPG!

In reply to an earlier post on Mar 1, 2012, 9:21:01 PM PST
M. Hood says:
Hi Assenoff, I tried to register for the second code for the DLC: Dragon Age: Origins-Awakening-Pc, and still no go.

In reply to an earlier post on Jun 25, 2012, 3:48:49 PM PDT
G. Dehaas says:
If you register the game through Origin, it registers as the Ultimate Edition, with all the DLCs. Once installed, you can check the DLCs in the options ingame. But, you will have to install v.1.05 in order for the DLC to be properly 'verified' (something that that update fixed). That's it, the game should work with all the DLCs. I did this and didn't even have to use the DLC code anywhere.

Posted on Jan 17, 2013, 11:22:37 PM PST
Okay so I have the same issue with the downloading but I have a mac, and Origin doesn't seem to have a client for me to install from? I'm so confused right now.
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Participants:  12
Total posts:  13
Initial post:  Dec 31, 2011
Latest post:  Jan 17, 2013

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