|Brand Name||General Electric|
|Item Weight||85 pounds|
|Product Dimensions||15.4 x 29.9 x 16.4 inches|
|Item model number||PVM1790SRSS|
|Installation Type||over range|
|Manufacturer Warranty||Free 10yr Warranty on Major Components|
GE Profile PVM1790 Stainless Steel Over-The-Range Microwave Oven
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Top Customer Reviews
There's a steel plate used to mount the oven on the wall plus three big screws that go in from the cabinet on top. Not only is the plate different (requiring removal of old & installation of the new), not only are the anchor points in different places (requiring new holes), but they're placed just marginally off the old anchor points. Meaning that the integrity of the wood where you need to drill is compromised from the old screw holes. It required me to install a whole new shelf in the upper cabinet as well as trying my best to fill the old stud holes with wood filler and hoping it would be strong enough when I re-drilled.
Here's the kicker... the installation hardware comes with butterfly screws as well as two thick wood screws for mounting to the wall studs. Unfortunately, those two wood screws are made of very cheap & weak metal. I pre-drilled guide holes as per the instructions, but when it came to screwing the screws in- the heads twisted right off on both of them (and I was extra careful with the second one after the first one broke). The screws were already 3/4 of the way in, leaving me with no way to remove them and blocking the ability to try again in the same spot (a spot required for proper installation). The oven isn't light, the installation requires heavy duty hardware, why ship the microwave with such crappy screws?
Buy your own mounting hardware.
When it comes to buying a replacement appliance, there's no value in nepotism.
However, after less than 2 months of use, we had to replace the over the range light bulbs; which is apparently a common issue from the reviews on the ge website. Worked fine for a year after that. Last week we had an issue where the microwave started beeping to notify us that there was an issue with the keypad. Turning the power saver off and on cleared the message, and we continued to use it uninterrupted for another week; until yesterday. After heating lunch, I tried to warm a bottle of milk in this microwave. After 30 seconds it was still cold, so I tried again. At that point the microwave filled with smoke and the kitchen started to smell like something was burning. We were told by the sales guy at the store that it is the "magnatron" that went (which is covered under warranty, but the labor is not; not to mention the $99 just to have the GE repair guy come to my house. It sounds like something I wouldn't trust to be repaired.
I DEFINITELY DO NOT RECOMMEND THIS PRODUCT!
The customer support is pathetic - they'll make an appointment, and the repairman doesn't have the parts on the truck.
The customer service line supports this pathetic practice.
I will NEVER by a GE product again.
Wish I could give it no stars.
Works wonderfully as microwave and as convection oven. Saves us energy by allowing us to bake many foods without having to use our stove's larger gas oven and it works quickly.
Only two "observations" we have are:
1. Touch Pad is very difficult to see in normal light. Attractive design, but near impossible to read as the gray typeface on black background is horrible choice. Not a big change for GE to make, surprised that engineering has not yet ordered such an important and easy revision. This may well be a safety and/or frustrating issue for some persons. See the labels I ended up making for the touch pad. (See Photo)
2. The volume of the beeper (at loudest) is barely audible.
Other than the above two "cons" we are very happy with the purchase. Good value!
Update May 2016 - First time we used the convection heater at 400 degrees, after about 5 minutes, the oven died - was as if a fuse had blown - Ge service arrived the following day to diagnose the problem, a blown thermostat. Estimate about 300.00 for parts and labor.
Considering this oven is only ablut 2.5 years old, that's far from what our years of GE products repair experience would dictate. SHAME on GE.
Most Recent Customer Reviews
Will not be buying another GE Microwave. This lasted less than two years before needing to replace a door switch to stop the microwave from staying on when closed. Read morePublished 7 months ago by Hip Hop
This is a piece of junk. GE Profile isn't what it used to be. We have had this for 4 years. Before the warranty was up, the "stainless" peeled off of the handle. Read morePublished 12 months ago by John S
I purchased my GE model PVM1790sr1ss about two years ago from hhgreg. Microwave itselt seems to be working fine. Read morePublished 17 months ago by AJC
Too much bells and whistle.... Lacks power, food takes a long time to heatPublished 17 months ago by Loretta
wish I had read reviews on the GE microwaves before purchasing one..Totally fried after only 2 years..Stay away from over the range GE microwaves..JunkPublished 18 months ago by kiki
Just like the others said. The microwave started stopping suddenly from time to time after about 18 months. After about 24 months, it just stopped working. Read morePublished 21 months ago by Musicfan
We purchased our oven in December 2011. No problems until recently when we tried to start the oven it would show "pause" on the display and not come on at all. Read morePublished 22 months ago by Amazon Customer
First let me start by saying I did not buy from amazon. This is a piece of junk. After 1.5 years of use, the handle lamination became scuffed and peeled off, and the main circuit... Read morePublished on May 18, 2014 by Laura M