Top critical review
10 people found this helpful
Like the Treadmill but Faulty Motors???
on January 27, 2017
I got the CST 505 PLTF60913.1, 2014 Model. Firstly, the display does not have the blue backlight, so that is definitely misleading as I probably wouldn't have bought it.
The delivery was on time, they called before they showed up, and the package was about 200 pounds. I was able to slide it down into my basement and get it set up. Took 2 hours by myself to do the setup. Instructions we're pretty good and all the pieces we're there. The treadmill itself does have a clean/nice look about it. It is very sturdy. I'm a big guy at 6'2 275lbs, and it seems like it would hold me just fine.
Without anyone on it, we started it up and it sounded great and very quite. So my wife started the first workout of this treadmill and after 20 minutes the motor underneath the hood started to have an issue. There was this loud ticking/clicking sound coming from the motor (crud).
I emailed Proform Support and didn't here back from them, so I called a couple days later. I was debating about just returning this item back to Amazon, but I didn't really want to go through the hassle of trying to take the treadmill apart, repackaging it, then moving it upstairs and out the door. So after calling them, amazingly (based on reviews), I got an agent in about one minute. The agent had me take off the hood and check a couple of things. I told her the problem and the agent immediately shipped me out a new motor. The agent was very helpful which is why I gave this review 3 stars. If not for the agent, this would be a 1 or 2 star review.
The new motor arrived a week later. Meanwhile Proform just got back to me about my email, lol. Anyways, Proform also sent me an email with a video link that showed me how to replace the motor, which turned out to be very helpful. It took me about an hour to swap the motor out. The hardest part was removing the electrical wires from the connections. The wires are zip tied to the frame, so you have to cut the zip ties to remove the wire assembly and motor. It would have been good for Proform to send replacement zip ties as well for the new motor so I could keep the new wires away from harm. Getting the wires disconnected from the board was hard as they are connected to the board very snug. So I took my time, ensuring I didn't break any connections.
After I got the new motor in, it sounds brand new again. My wife will try another workout so we're crossing our fingers this is the permanent fix. If you buy this you better get an extended warranty and even look into getting the in home warranties that available. I only got a 3 year squaretrade warranty on this. I could have easily busted something under the hood when replacing the motor. All in all so far, I wish I could have afforded a better treadmill. If you can hold out, save up and get a more expensive model, with a better motor, and with a better treadmill company like Horizon or Sole. I'll try to post another update in a month or two to let you know how things are going.
UPDATE: 2 Months Later
After replacing the motor, the Treadmill worked great for about 2 months. Now there is a terrible loud noise coming from what appears to be the motor again. The faster the treadmill goes, the louder it gets. Sounds like a bad bearing in the Motor. Back to Service (LOL, ugh).