About the Author
is a user experience design and research professional in the Chicago area. He has worked with top-tier digital agencies, Fortune 500 companies, and startups. He has presented and led workshops at events like South by Southwest, Web 2.0, and UX Week, and is an occasional contributor to various online UX magazines. In addition, he is on the Advisory Board for the Department of Web Design and Development at Harrington College of Design. Carolyn Chandler
is the experience design director for Manifest Digital, an interactive consultancy based in Chicago. She has taught design courses for DePaul University, and developed an interaction design course for the WaSP InterACT curriculum. She speaks internationally, and has been leading UX teams for over 12 years.