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Promise Technology R6 Enclosure with 6x2TB SATA Drives Power Cable, Product CD and Quick Start Guide (PR602US)

3.6 out of 5 stars 17 customer reviews

Price: $2,299.00 & FREE Shipping
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  • Direct Attached Storage with 12TB
  • 2x Thunderbolt: 10Gbps Speed Per Port
  • 6x 2TB SATA 7200rpm Drives
  • Sustained Throughput of Over 800MB/s
2 new from $1,499.00 4 used from $199.00

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This item: Promise Technology R6 Enclosure with 6x2TB SATA Drives Power Cable, Product CD and Quick Start Guide (PR602US)
Customer Rating 3 out of 5 stars (17) 4 out of 5 stars (8323) 4 out of 5 stars (209) 3 out of 5 stars (3)
Price $2,299.00 $119.99 $229.00 $1,373.95
Shipping FREE Shipping FREE Shipping FREE Shipping FREE Shipping
Sold By SerenIT Amazon.com Electronics 4 Us CTI Computech
Hard Disk Size 12 TB 4 TB 2 TB 8 TB
File System HFS+ unformatted unformatted HFS+
Hard Disk Description External Portable Desktop External
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Product Description

Promise PR602US: R6 Enclosure w/ 6x2TB SATA Drives, Power Cable, Product CD and Quick Start Guide

Product Information

Technical Details

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Summary : Screen Size, Screen Resolution, Graphics Coprocessor, Graphics Card RAM
Hard Drive 12 TB External
Brand Name PROMISE TECHNOLOGY
Item model number PR602US
Hardware Platform Mac
Operating System N/A
Item Weight 23.8 pounds
Product Dimensions 12.8 x 11.2 x 15.2 inches
Item Dimensions L x W x H 12.8 x 11.2 x 15.2 inches
Color Black, Silver
Hard Drive Rotational Speed 7200 RPM

Additional Information

ASIN B0058ULMQI
Customer Reviews
3.6 out of 5 stars 17 customer reviews

3.6 out of 5 stars
Best Sellers Rank #2,059 in Computers & Accessories > Data Storage > External Hard Drives
Shipping Weight 22.9 pounds (View shipping rates and policies)
Domestic Shipping This item is also available for shipping to select countries outside the U.S.
International Shipping This item is not eligible for international shipping. Learn More
Date First Available June 30, 2011

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

I have more than 100 hard disk drives and arrays laying around. It's the bane of my existence. Everywhere I step there are hard drives and cables. I've tried, used and owned just about every brand of hard drive system in use. I like many of them. I just need to get rid of the rest, but I LOVE the PROMISE Pegasus R6. Here's why...

The LightPeak technology that provides the underpinnings of Thunderbolt is amazing. Thunderbolt isn't widely adopted and it's expensive, but there's no chance anyone would deny it's very, very fast. It's faster than USB 3.0 or Firewire 800.

The R6 supports multiple RAID configurations. It comes RAID 5 right out of the box and ready to connect to your Mac. There are a few things you should know right off the bat. The drive doesn't come with a cable. At this price, that's almost criminal. So have a Thunderbolt cable ready if you want to use the R6 on arrival. The next thing you should know is that it takes about 10 hours for the drive to self-configure once you plug it in. After the lights stop flashing, the unit will show up on your Mac like any other drive.

I bought my Pegasus with 12TB of storage - two of that reserved for data redundancy. The unit houses six, two-TB 3.5-inch hard drives. They spin at 7200 RPM and are fast enough for video, audio, you name it. The R6 has that brushed aluminum Mac look that most Mac peripherals use and it's quite handsome - not that it matters. The footprint is similar to other drive bays on the market which hold 12TB of data.

As a photographer, my main concern with one of these drives is that they are safe and fast. While I've only had a week to test the R6 so far, I feel like it's both. There's absolutely no denying the fact it's fast. How fast? REAL fast.
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Drive's documentation starts with instructions to perform two software updates - one for Mac, one for Pegasus. Maybe it is a coincidence, but after this particular OS update, my iMac now hangs to grey screen (have to do hardware reset).

Before I could do software updates though, I needed for iMac to recognize the drive - it did not work out of the box. Call to tech support helped - the issue was cable connection on iMac side. Phone tech support person was knowledgeable, but surely rushed. If you ran into this problem, try a different cable or reverse cable's direction. Make sure dim thunderbolt light (below blue power light on the front panel) is on.

Within a week, one of six drives has failed. This is consistent with the experience of other reviewers on Apple's site. Advanced replacement was shipped a day later than expected. It has been a week since I got the drive and I am still not able for the enclosure to completely accept the new drive and clear red error lights on the dashboard. On-line support is slow, answers at odd hours, and does not seem to be looking at screen shots, logs and the submitted messages. Quite frustrating actually.

Monitoring software is less than intuitive and crashes all the time, although drive is still mounted and can be used. Once Promise software stops working,, I have to hard reboot iMac.

Performance is good. I need two more Thunderbolt RAIDs, but will wait until there are more stable products on the market.
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The R6 is blazing with Final Cut. There is, however, one major caveat. Although the array will accept 3TB drives and will seemingly function, configurations above 12TB are unstable and you will eventually lose all of your data. Promise does not represent that the R6 can go beyond the 6 X 2TB stock setup, so this should not count against it. Nevertheless, everyone should be aware that 12TB is currently a hard limit for stable operation.
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I had a hard drive fail in an R6 Unit after just a few hours of usage. This seems to be a quite common occurrence. After several no response inquires from their support group, I feel compelled to make certain other people who may be interested in Promise product offerings are aware that there is no customer/technical support. Quality control is awful, and buyers are deserted after a purchase.
1 Comment 15 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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By Gee on November 8, 2011
I bought a new MacBook Pro explicitly for the new Thunderbolt technology. I do a lot of video editing and a wanted a fast and safe disk subsystem for use during the edit process. When editing at my desk I connect my MacBook Pro to an external monitor via a MiniDisplay Port cable. I was expecting to be able to plug the Pegasus into the Thunderbolt port on the MBP and leave my desktop monitor permanently plugged into the T'bolt pass-thru port on the back of it. I tried this and it works fine BUT the Pegasus must be fully powered with disk drives spinning in order for the T'bolt pass-thru to work. This means the Pegasus must be running even if you're not using it and have it un-mounted. What a waste of electricity. How difficult would it have been for them to power the T'bolt bus electronics separately from the rest of the unit. I consider this to be a major oversight on their part. Now I must crawl behind my desk and swap my monitor cable back and forth when I want to use the Pegasus. I am very disappointed about this.
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