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Promoting Emotional Intelligence in Organizations Paperback – August 1, 2000
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This book is the best I've found on the development of emotionally intelligent leaders and managers. -- Claudio Fernandez-Araoz, Partner and Executive Committee Member, Egon Zehnder International
This book presents the compelling business case for emotional intelligence in the world of work. -- Marilyn K. Gowing, Director of Personnel Resources and Development, U.S. Office of Personnel Management, and Distinguished Psychologist in Management for the Year 2000
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Top Customer Reviews
The recognition that true change in managerial skill requires in depth experiential training and ongoing support underlies the ideas in the book. The challenge of convincing an organization to commit to a particular method and to provide resources for this kind of development is great. This book provides methods and materials which will assist in that process through its review of best practices.
The need for review and continuous improvement is sharp. I appreciate the author's point that we must show that the training is working for the business, or modify it, or drop it. The book's 22-step process for this was excellent. It would have been valuable to include more on methods of cyclical review and feedback to produce improvement.
For anyone who is serious enough about managerial "soft" skills to want to provide training in them, and then measure results with hard dollars and business return on investment, this book is an excellent resource.
Sid Kemp, President
Quality Technology & Instruction, L.L.C.