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Promoting Emotional Intelligence in Organizations Paperback – August 1, 2000

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Editorial Reviews


Insights blossom when careful, rigorous research is conducted creatively on compelling social and organizational issues. -- Richard E. Boyatzis, Professor and Chair, Department of Organizational Behavior, Weatherhead School of Management, Case Western Reserve University

This book is the best I've found on the development of emotionally intelligent leaders and managers. -- Claudio Fernandez-Araoz, Partner and Executive Committee Member, Egon Zehnder International

This book presents the compelling business case for emotional intelligence in the world of work. -- Marilyn K. Gowing, Director of Personnel Resources and Development, U.S. Office of Personnel Management, and Distinguished Psychologist in Management for the Year 2000

About the Author

Cary Cherniss currently is Professor of Applied Psychology and Director of the Organizational Psycho-logy Program in the Graduate School of Applied and Professional Psychology at Rutgers University. He also has taught at the University of Michigan in Ann Arbor, the University of Illinois in Chicago, the Chicago Medical School, and the Illinois Institute of Technol-ogy. He received his PhD in psychology from Yale University in 1972. Dr. Cherniss specializes in the areas of emotional intelligence, profes-sional burnout, management training and development, and planned organizational change. He has published more than 50 scholarly articles and book chapters on these topics, as well as six books: The Emotionally Intelligent Workplace (with Daniel Goleman); Promoting Emotional Intelligence in the Workplace: Guidelines for Practitioners (with Mitchel Adler); The Human Side of Corporate Competitiveness (with Daniel Fishman); Professional Burnout in Human Service Organizations; Staff Burnout; and Beyond Burnout: Helping Teachers, Nurses, Therapists, and Lawyers Recover From Stress and Disillusionment. In addition to his research and writing, Dr. Cherniss has consulted with many schools and school districts. He also has consulted with other kinds of organizations in both the public and private sectors, including American Express Financial Advisors, Johnson & Johnson, the U.S. Coast Guard, the U.S. Office of Personnel Management, Honeywell, and PSEG Power. He currently is the director and cochair (with Daniel Goleman) of the Consortium for Research on Emotional Intelligence in Organizations. He is a fellow of the American Psychological Association and past president of its Division 27 (Society for Community Research and Action), and he is a member of the Academy of Management.

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Product Details

  • Paperback: 200 pages
  • Publisher: Association for Talent Development (August 1, 2000)
  • Language: English
  • ISBN-10: 1562861379
  • ISBN-13: 978-1562861377
  • Product Dimensions: 6.7 x 0.5 x 9.2 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #597,625 in Books (See Top 100 in Books)

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Top Customer Reviews

Format: Paperback
I bought the book because of its title, which also explains why I only gave it 3 stars. This doesn't mean the book doesn't have a good content, quite on the contrary, I agree with most of the material that is written in this book and I can only dream that my customers will apply all that's written here. But for me this is a book about TRAINING emotional intelligence, as opposed to a well integrated way to PROMOTE eq. The first 66 pages of the book will explain what emotional intelligence is (in a manner similar to Goleman's "Working with Emotional Intelligence") and will give an overview of some training programs the authors have looked at (few of these programs are "real" imotional intelligence programs). The next 100 pages explain what one should do to implement a succesful training program (this part is valid for ANY training program and only little of the information is specific to emotional intelligence). In stead of reading that second part, I recommend the "ASTD Handbook of training design and delivery". Conclusion: given what I previously read, this book didn't add anything new. Of course, depending on your backgrond, this might be different for you. But still, if you are really serious about training emotional intelligence, I'd buy at least 3 other books as well, given that you'll get more in depth information that way. And what if you want to PROMOTE eq at work? Sorry, I guess that that book still needs to be written. Patrick E.C. Merlevede, M.Sc. -- co-author of "7 Steps to Emotional Intelligence"
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As president of a consulting and training firm which works with organizations to help them adopt new management methods, I found Promoting EI in Organizations to be a truly exceptional book. It was well structured; but not dry. The clear organization was backed by case studies and examples, almost all of which were extremely practical and relevant. (Some of the case studies near the beginning of the book were more motivational.)
The recognition that true change in managerial skill requires in depth experiential training and ongoing support underlies the ideas in the book. The challenge of convincing an organization to commit to a particular method and to provide resources for this kind of development is great. This book provides methods and materials which will assist in that process through its review of best practices.
The need for review and continuous improvement is sharp. I appreciate the author's point that we must show that the training is working for the business, or modify it, or drop it. The book's 22-step process for this was excellent. It would have been valuable to include more on methods of cyclical review and feedback to produce improvement.
For anyone who is serious enough about managerial "soft" skills to want to provide training in them, and then measure results with hard dollars and business return on investment, this book is an excellent resource.
Sid Kemp, President
Quality Technology & Instruction, L.L.C.
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