Very interesting book - bought it to learn how to get the public my job serves more involved in decision making. Great classic themes on how to get the nebulous public groups to speak up and help out! The info is laid out logically and clearly. Fascinating case studies.
Only problem - published 1995. Author alludes to the coming 'technological revolution' of electronic mail and fax. It would be wonderful to hear the author's current thoughts on how email and websites can be used to solicit public opinion.