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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life Hardcover – September 9, 2004

4.6 out of 5 stars 1,131 ratings

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  • QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
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  • The QBQ! Workbook: A Hands-on Tool for Practicing Personal Accountability at Work and in Life
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  • Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!
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Editorial Reviews

From Publishers Weekly

This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations—in customer service, retail sales, personal relationships and the corporate boardroom—and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the "blame game." From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From the Inside Flap

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.

The QBQ! Promise
This remarkable and timely book gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.

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4.6 out of 5 stars
4.6 out of 5
1,131 customer ratings
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Reviewed in the United States on February 2, 2018
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Top international reviews

Wafaa
4.0 out of 5 stars QBQ is my tool to get me on track of my own accountability level
Reviewed in the United Kingdom on February 25, 2019
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Ian Howlett
4.0 out of 5 stars A very clear presentation of a simple core concept
Reviewed in the United Kingdom on July 19, 2016
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Michaela
5.0 out of 5 stars Easy read and powerful message
Reviewed in the United Kingdom on July 9, 2016
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Sunshinecoach
5.0 out of 5 stars I wish everyone would read this book
Reviewed in the United Kingdom on March 11, 2015
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deoniza
3.0 out of 5 stars Disappointed.
Reviewed in the United Kingdom on April 10, 2017
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Amazon Customer
5.0 out of 5 stars QBQ
Reviewed in the United Kingdom on July 3, 2012
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Edgar
4.0 out of 5 stars Excellent Book
Reviewed in Mexico on February 13, 2020
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Pierre Bedard
5.0 out of 5 stars good book
Reviewed in Canada on June 9, 2019
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4.0 out of 5 stars it's a good book, got for my team and we discussed
Reviewed in Canada on August 30, 2017
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Riccardo
5.0 out of 5 stars Qbq book
Reviewed in Italy on July 18, 2017
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Toni
3.0 out of 5 stars okay
Reviewed in Canada on December 19, 2013
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Denise Rodriguez
5.0 out of 5 stars Muy recomendable
Reviewed in Mexico on October 20, 2017
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Hayley
5.0 out of 5 stars Question behind the question
Reviewed in Canada on August 8, 2018
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5.0 out of 5 stars very good condition
Reviewed in Canada on July 18, 2017
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Jeremy Hogan
5.0 out of 5 stars Five Stars
Reviewed in Canada on October 1, 2016
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