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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life Hardcover – September 9, 2004
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From Publishers Weekly
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
From the Inside Flap
John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.
The QBQ! Promise
This remarkable and timely book gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.
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As a competitive dancer at the time with my wife, arguments about dance technique, execution, effort, and practice schedule were the norm. There was no argument I didn't think I could win, and I'd find a way to pay back any of my hurt feelings with passive aggressiveness, detached behavior, and a permanent eye roll. Then the QBQ showed up. I've told other colleagues that it is the only business book that can make you a better dancer.
Immediately, my wife took notice. She'd make a suggestion, preparing for the worst, and I'd thank her. She was stunned.
After reading the QBQ, I decided that I would absorb every opportunity to improve, regardless of how it made my ego feel, and it worked.
The final few years of our dance partnership (we only stopped because we started a family) were the best of our career. My dancing was never better, but even more importantly, our partnership was never better. Funny how that works.
Since then, we've installed the QBQ as mandatory reading in our Executive training program in our businesses. I've also been an unofficial evangelist for the book in any consulting or keynote speaking events I do. Reason being, personal accountability is the primer coat that allows new training to shine and adhere to the surface. So many industries think an off-site, trust fall or leadership conference will give their team the information to succeed, but without personal accountability - it's just information that sounds perfect for "some other guy" who probably needs it.
You're not going to find a better book on personal accountability out there. John G. Miller has cornered the market, and this book should be prerequisite reading prior to any high-level splashy initiatives, down to your basic ballroom dance partnership.
I was compelled to check it out for myself and this delivered! The author shares entertaining, relateable and meaningful stories to create personal “ah-ha” moments that all readers can grow from. After reading this book, you will have the tools to see your situation, your relationships and your challenges in a new light and feel empowered to step-up and to meet them.
This can be summed up in one of my favorite passages from this gem of a book:
A QBQ Twist on the Prayer of Serenity
God grant me the serenity to accept the people I cannot change, the courage to change the one I can. and the wisdom to know...it's me!
In QBQ, John Miller outlines a simple, practical and actionable strategy for building individual accountability. While others in an organization may look for scape goats, look to place blame or worse yet, fail to realize their potential, their projects, company and success will suffer. QBQ helps individuals take personal accountability and ownership for their actions through the simple yet highly effective use of questions to stimulate deep thinking that often results in breakthrough ideas and strategies.
QBQ is a fantastic resource for family and personal projects as well. All too often people do not realize their full potential due to a lack of skills in strategic thinking or personal accountability. QBQ provides strategies to rid yourself of negative thinking and helps to motivate and inspire people to greatness.
The power of QBQ is in its simplistic blue print that can be applied, if used correctly, to any aspect of one’s life. I highly recommend this book if you want to change your life and realize the success you have only dreamed about. Get a good journal and a nice pen, follow Miller's plan and experience growth and success. It can be yours, let QBQ show you how!