The TLDR: the scale relies on mobile app use for advanced features. I bought the scale knowing this and expected the experience to be complete based on app and device performance and usability. The scale didn't measure up/I had to fight with it every step of the way. It's currently unusable. Be wary before buying. YMMV
I received the scale mid June of 2021 and was initially very happy. I took the other one or two star reviews as "ancient history" given that they were a few years ago and figured, hey if there's a real problem with the product, I'll return it. The app setup was great, I felt like the graphs and layout of the app (Android) are nice, easy to work with (except how hitting back all the way takes you to the product selection every time). Keep in mind, the app is not an optional part of the experience if you want to get the more advanced data out of the scale. BMI/fat/muscle/water percentages are only fully displayed through the app. That's a miss from a usability standpoint. Advanced measurements should display all on the scale face when you're done so you don't have to grab your phone.
From there a few weeks later, problems started popping up. I would weigh myself and the weigh-ins would appear in the wrong area of the app. Basically there's a history tab, within there is a list that you can "Claim" measurements as your own if the scale isn't sure of who you are. It can get confused if you have multiple people weighing similar amounts like twins. The problem is you can't actually Claim (in Android, no clue about iOS) an entry as yours. You can only delete it. The full data for the weigh is not visible from Claim history. The support forum suggested you do a reset from the app. Ok done. Then it would only show the first weigh after the reset and then show the rest in Claim history. I contacted support via internal message from the app, and did get a response after 2 days. I had to reinstall the app. History was preserved. It was back to showing history items back in the right tab, but now every weigh was showing in the Claim history. Annoying but not major.
Now it's time to add other family members. I used the invite system from the app. Installed it on their phone, and went through the setup. Now it's showing my weigh ins on their app, and my phone isn't showing anything. Ok, let's try another reset and reinstall of the app. Now I can't even reset the scale itself. Another major error is you can't do a hard/factory reset from the scale itself. You have to use an app. But I can't do it with either phone. The product feels like a beta version. I'm still waiting from support regarding this issue. For now anyone else considering the scale, hold off.
Update: for those of you curious about how it's able to determine what your body fat/muscle/bone/water % is, it uses bioimpedance. The short of it is your electrolytic balance as well as how hydrated you are will increase or decrease accurace, for those of us who are of normal weight. For the athletic individuals (not there yet) bioimpedance is not an accurate way to measure body composition. If the scale is mildly dirty, such as with dog hair or other dust, the accuracy of your % measurements will be less accurate. If your feet are dry, it will also affect how accurate the reading is. You can kind of get around this by using the scale after you've taken a shower and died off mostly, but then your water % reading will be off. Try to use it at the same time(s) of the day and you won't be as frustrated.
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|---|---|---|---|---|
| Customer Rating | (638) | (774) | (564) | (10414) |
| Price | $149.00 | $134.99 | $89.99 | $29.99 |
| Shipping | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details |
| Sold By | Amazon.com | The Competitive Edge | Amazon.com | Dave Electronics |
| Are batteries included? | Yes | Yes | Yes | No |
| Are batteries required? | Yes | Yes | Yes | Yes |
| Color | Grey | Glass and Silver | Black | Black |
| Item Dimensions | 13.4 x 13.4 x 0.9 inches | 13.4 x 13.4 x 1.3 inches | 11 x 11.2 x 1.1 inches | 14.13 x 14.13 x 1.68 inches |
| Item Weight | 6.70 lbs | 5.70 lbs | 3.55 lbs | 4.30 lbs |
| Lithium Battery Packaging | Batteries contained in equipment | Batteries packed with equipment | — | Batteries packed with equipment |
| Lithium Battery Voltage | 3.8 volts | — | — | — |
| Size | 1 Count (Pack of 1) | 1 Count (Pack of 1) | 1 Count (Pack of 1) | 1 Count (Pack of 1) |
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Customer reviews
Qardio's app keeps a history of your weight.
Reviewed in the United States on July 29, 2019
Updated 07Aug2019I spoke with Austin at Qardio's tech support 855 240-7323 today. He was experienced and very professional. He worked with my wife and myself on the phone to configure our Qardio app on our iPhones and iPads so that we can now store a history of the measurements taken by our QardioArm and our QardioBase2. I just sent his boss, Alison, an email, suggesting that she give him a raise. And a promotion.So, as of 07Aug2019, I have changed my rating (from 1 star up) to 4 stars. I will change my rating to five stars when the Qardio app works in both landscape and portrait modes, when the Qardio app works with FaceID, and when the Qardio app works with 5GHz routers. As of 07Aug2019, the Qardio heart rate monitor is still not approved by the FDA.Qardio's app does not work. So, I cannot keep a history of my blood pressure or my weight.I contacted their tech support seven times over a two week period, both by phone and by email. They did send me a new QardioBase2 scale, after they said my first one was defective. They also updated their app. However, after shipping their first scale back, and after deleting and reinstalling their newly updated app, and then installing the new scale, it still does not work. I have spent maybe six hours trying to coax the Qardio app and Qardio equipment to actually do what their marketing department says it should do. No joy.On Monday 29Jul2019, when I called Qardio's tech support phone number, 855 240-7323, all I got is a recording that says no one is available to answer the call, and to please send them an email. Which I did, because their sixty day cash back period for me is expiring in three days.I want to get my QardioBase2 scale, my QardioArm blood pressure monitor, and the tracking history, all working together. I have failed, and I fear that I am out hundreds of dollars.
Reviewed in the United States on July 29, 2019
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Reviewed in the United States 🇺🇸 on June 29, 2021
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Reviewed in the United States 🇺🇸 on June 18, 2022
Reviewed in the United States 🇺🇸 on July 29, 2019
I spoke with Austin at Qardio's tech support 855 240-7323 today. He was experienced and very professional. He worked with my wife and myself on the phone to configure our Qardio app on our iPhones and iPads so that we can now store a history of the measurements taken by our QardioArm and our QardioBase2. I just sent his boss, Alison, an email, suggesting that she give him a raise. And a promotion.
So, as of 07Aug2019, I have changed my rating (from 1 star up) to 4 stars. I will change my rating to five stars when the Qardio app works in both landscape and portrait modes, when the Qardio app works with FaceID, and when the Qardio app works with 5GHz routers. As of 07Aug2019, the Qardio heart rate monitor is still not approved by the FDA.
Qardio's app does not work. So, I cannot keep a history of my blood pressure or my weight.
I contacted their tech support seven times over a two week period, both by phone and by email. They did send me a new QardioBase2 scale, after they said my first one was defective. They also updated their app. However, after shipping their first scale back, and after deleting and reinstalling their newly updated app, and then installing the new scale, it still does not work. I have spent maybe six hours trying to coax the Qardio app and Qardio equipment to actually do what their marketing department says it should do. No joy.
On Monday 29Jul2019, when I called Qardio's tech support phone number, 855 240-7323, all I got is a recording that says no one is available to answer the call, and to please send them an email. Which I did, because their sixty day cash back period for me is expiring in three days.
I want to get my QardioBase2 scale, my QardioArm blood pressure monitor, and the tracking history, all working together. I have failed, and I fear that I am out hundreds of dollars.
Qardio's app keeps a history of your weight.
By Gary on July 29, 2019
Updated 07Aug2019By Gary on July 29, 2019
I spoke with Austin at Qardio's tech support 855 240-7323 today. He was experienced and very professional. He worked with my wife and myself on the phone to configure our Qardio app on our iPhones and iPads so that we can now store a history of the measurements taken by our QardioArm and our QardioBase2. I just sent his boss, Alison, an email, suggesting that she give him a raise. And a promotion.
So, as of 07Aug2019, I have changed my rating (from 1 star up) to 4 stars. I will change my rating to five stars when the Qardio app works in both landscape and portrait modes, when the Qardio app works with FaceID, and when the Qardio app works with 5GHz routers. As of 07Aug2019, the Qardio heart rate monitor is still not approved by the FDA.
Qardio's app does not work. So, I cannot keep a history of my blood pressure or my weight.
I contacted their tech support seven times over a two week period, both by phone and by email. They did send me a new QardioBase2 scale, after they said my first one was defective. They also updated their app. However, after shipping their first scale back, and after deleting and reinstalling their newly updated app, and then installing the new scale, it still does not work. I have spent maybe six hours trying to coax the Qardio app and Qardio equipment to actually do what their marketing department says it should do. No joy.
On Monday 29Jul2019, when I called Qardio's tech support phone number, 855 240-7323, all I got is a recording that says no one is available to answer the call, and to please send them an email. Which I did, because their sixty day cash back period for me is expiring in three days.
I want to get my QardioBase2 scale, my QardioArm blood pressure monitor, and the tracking history, all working together. I have failed, and I fear that I am out hundreds of dollars.
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Top reviews from other countries
GOTTON
Don’t buy - These scales are buggy at best
Reviewed in the United Kingdom 🇬🇧 on March 1, 2021
Bryan Mcloughlin
Wow how can anythign this nice be so messed up and unusable because of software
Reviewed in the United Kingdom 🇬🇧 on November 14, 2017
Mathew Abonyi
A very expensive paperweight with WiFi updates to an app made by a child
Reviewed in the United Kingdom 🇬🇧 on March 25, 2019
Karen Hughes
Great improvements over previous model
Reviewed in the United Kingdom 🇬🇧 on January 20, 2019
