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Quality and Performance Excellence in Higher Education: Baldrige on Campus 1st Edition

4.5 out of 5 stars 2 customer reviews
ISBN-13: 978-1882982806
ISBN-10: 1882982800
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Editorial Reviews


"This book is an essential resource for anyone interested in learning how the Baldrige criteria can be successfully applied in a variety of educational settings to achieve performance excellence."
—Katharine C. Lyall, President, University of Wisconsin System

From the Back Cover

In 1987, the U.S. Congress established the Malcolm Baldrige National Quality Award program to raise awareness about the importance of quality and performance excellence as a competitive edge. Since 1999, the program has outlined criteria for educational institutions to align their mission, values, goals, processes, and resources into a comprehensive, long-term, systematic improvement effort.

This book profiles six unique institutions that have successfully implemented these criteria, including the University of Wisconsin–Stout, the first higher education institution to win the Baldrige award in 2001, and the Monfort College of Business at the University of Northern Colorado, the second postsecondary institution to receive the award in 2004. UW–Stout has since worked with educational institutions in 39 states and 25 countries, sharing information and assisting schools that are interested in quality improvement through the application of the Baldrige criteria, and the Monfort College of Business has become a national role model for the application of Baldrige criteria in a business school environment.

Quality and Performance Excellence in Higher Education will appeal to academic administrators at all levels and at all types of institutions who are interested in applying a systematic approach to leadership, quality improvement, and change management within their institutions.


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Product Details

  • Hardcover: 233 pages
  • Publisher: Jossey-Bass; 1 edition (March 15, 2005)
  • Language: English
  • ISBN-10: 1882982800
  • ISBN-13: 978-1882982806
  • Product Dimensions: 6.4 x 0.7 x 9.1 inches
  • Shipping Weight: 1 pounds
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #2,094,434 in Books (See Top 100 in Books)

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Top Customer Reviews

Wathever you are thinking about Baldrige Criteria, this book gives you a path and, above all, methods to follow. Total Quality in higher education produce rarely books about pratical methods. You are free to accept or not the ways those Colleges and Universities (cases studies in this book) have build their criteria to achieve a total quality management, but I've learned a lot by reading this book.
This book is made for people who are already in higher education management and are facing big problems of quality and strategy.
I put only four stars, because the book is thin (because it is only about Baldrige Criteria).
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Thanks a lot, we are very happy to have this book in our library!
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