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* UPDATED 4-10-12 * Quicken 2012 Home and Business Continues Its Dismal Dive
on November 17, 2011
Some background about me :
I have been a Quicken user for over 15 years. I am a computer tech and fix hardware and software issues for a living. I own the business. Therefore I know about computers and I know about running a good business.
My Impressions about Quicken :
I have just upgraded (or rather purchased a full version as Intuit doesn't ever offer "Upgrade" pricing...they make you pay the full price. Thank God for Amazon!) from Quicken Home and Business 2011. I normally would have waited for the mandatory 3-year "forced" upgrade Intuit always imposes like clockwork, but my 2011 version has stopped working in that the "One-Step-Update" function has stopped downloading transactions from my bank for my checking accounts. This has been the case for about 6 months. I've tried multiple times to get the issue resolved through my own skills, through my bank and through Intuit tech support. The upgrade to 2012 failed to resolve the issue. Manual exports from my bank still import but the auto-downloads are still broken. I've tried every trick in the book. I've verified my data files are A-OK and not corrupted. I've uninstalled and reinstalled and a ton of other things and can verify the problem is not my computer or files. It is either the software coding or Intuit's servers. I have been in detailed lengthy conversations with the knowledgeable techs at the bank and am confident the problem is not at the banking institution.
Unfortunately, their tech support is a joke. They either are unresponsive, push blame elsewhere or accept the blame and say they are aware of the problem and working on the issue but it never gets fixed. You get a different story every time you call depending on who is answering the phone. These are untrained "techs" reading a poorly written flow-chart script on a computer screen somewhere overseas and they do not know a thing about computers or their software it seems.
I would give a more in-depth review of the software but many others have already decried its other bugs and for now the main convenience of this program for me...the "One-Step-Update" is still broken (not for all institutions mind you..just some) so please be advised that if you are considering updating to fix this issue please save your money. Perhaps they will fix this in the future and, if so, I will update this review and provide more detail. I would hold off on purchase until the bugs are ironed out. If your current version is working for you save your money, come back in 6 months and see if the reviews have become more favorable. Good luck Amazoners!!
*************** UPDATE 2-1-12 *****************
As promised I am updating my review as changes in functionality have manifested. There have been a few updates since my post with no change in status (in that the "one-step update" function was still broken...where you download transactions directly from your bank, initiating the download of informtion from inside the quicken software.)
Well it appears, at least for me, Quicken has for the time being fixed this functionality as I successfully updated two days in a row with new transactions appearing in my register. Time will tell if this functionality is here to stay but this is the first time in almost a year that it has worked and it worked immediately after the update. The update revision number is R5 (to be exact "R5(188.8.131.52)" )
This is pleasing news for me as the convenience of this function is what facilitates me keeping current with my finances. As a workaround till now, I have had to go to the bank website and manually export transactions from the bank and import them into the Quicken software which has negatively impacted the regularity of my personal and business accounting. Just to be sure I was correct in my original diagnosis I contacted my bank's tech support dept to see if any updates on their end had recently gone live in regards to the quicken functionality. The answer is a resounding "no". So it does appear the issue was with the Quicken software as I determined from previous, extensive troubleshooting.
Bottom line Quicken has finally fixed at least this one single bug that has been present for over 8 months. I am not changing my rating simply because I will not reward a company that:
1) Forces customers to "upgrade" every three years for corporate profit.
2) Without offering a discount to current customers.
3) Who released beta-software which is buggy and not ready for live use.
4) Then denies responsibility when the issue is clearly within the software
Intuit is a poorly run and greedy company but is the only show in town as they have a virtual monopoly in the personal/business finance software arena. I will continue to use the software but with trepidation. Thanks Amazoners and I will update if the situation changes yet again.
*************** UPDATE 4-10-12 *****************
Things continue to work as far as "one-step-update" downloads from my credit cards and banks, so that is good. I have noticed quite a few miscellaneous "bugs" and quirks in the functionality but nothing that threatens data integrity...just inconveniences where I have to enter categories a second time after editing them, etc.
One thing I have become aware of and the reason for this addendum post is there has been a known issue with updating to 2012 and some longer passwords no longer working....in that you enter your password and quicken tells you it is the wrong password....even though it is the correct password. Again this appears to be an occasional issue with longer passwords. My recommendation is ALWAYS...make a separate backup file before you upgrade. If you run into this or any other problem you can go back to your previous version by restoring from backup using the previous version on quicken. Once you open a datafile with the new version it converts it to the newer format and you cannot go back. So, again, always make a backup of your data file before you upgrade.
I just had a client who had the password issue occur. We had to send the datafile to quicken to remove the password. The quicken rep said they are having 20 to 30 requests a day for this password removal service due to this bug. The fact that they are offering the password removal service for free (from a company that charges for everything) tells you that it is a known issue ON THEIR END. If you have this password corruption problem...just know you can send them the file and they will remove the password from the data file for free. A fix for this would be to
1) remove your password before you upgrade so the file is not password protected
2) upgrade the file
3) then re-password-protect your data file after the upgrade is complete
Again, this does not happen all the time but is a know issue and appears to be more frequent with "longer" passwords. Good luck Amazoners!