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Quiet Leadership: Six Steps to Transforming Performance at Work Paperback – October 16, 2007
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From Publishers Weekly
A leader's job "should be to help people make their own connections," Rock asserts—a commonsense message he overcomplicates in this guide for executives and managers who want to improve employee performance. Rock, CEO of Results Coaching System, strives to legitimize his methodology with neuroscience, acronyms and catchphrases and gratuitous, Powerpointesque illustrations. But his writing style conflicts with his advice—keep it succinct and focused. Promising that his approach "saves time and creates energy," he details his six steps: "Think About Thinking" (let people think things through without telling them what to do, while remaining "solutions-focused"); "Listen for Potential" (be a sounding board for employees); "Speak with Intent" (clarify and streamline conversation); "Dance Toward Insight" (communicate in ways that promote other people's insights); "CREATE New Thinking" (which stands for Current Reality, Explore Alternatives and Tap Their Energy, an acronym about "helping people turn their insights into habits"); and, finally, "Follow Up" to ensure ongoing improved performance. Rock also explains how to apply the steps to problem solving, decision making and giving feedback. Perhaps Rock conveys his strategies more effectively in a seminar setting, but for busy executives, this guide (after Personal Best) is more likely to generate frustration than an " 'aha' moment." (Apr.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to the Hardcover edition.
“This highly practical guide includes exercises for each major concept, giving readers a chance to practice what they’ve learned.” (Library Journal)
“Quiet Leadership will help you improve other people’s thinking, which is the best place to begin improving other people’s performance.” (Marshall Goldsmith, founder of Marshall Goldsmith Partners; named one of the 50 greatest thinkers who have impacted the field of management by the American Management Association.)
“Essential reading for any leader who has ever wondered ‘Why don’t people do what I tell them to do?.’” (Elisa Mallis, Human Performance Consultant, Accenture, London)
A quick and useful guide to a softer management style that draws on recent discoveries in the field of neuroscience (Continental Magazine)
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Top customer reviews
Unfortunately the diagrams are low resolution in Kindle - I checked it out in iPad, Kindle Fire HD and it is very hard to read when you zoom in.
If this is fixed I would have given it 5 stars.
I found the concept of neuroplasticity particularly particularly helpful. Gaining this understanding has helped my communication with employees. I recommend this book to anyone who is an employer, manager, or any other leader. Applying the principles in this book will immediately assist you.
Read this book.
Most recent customer reviews
I had several AHA moments and deep personal insights while reading this book
and now have actually decided to read his second...Read more