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The sound quality is fantastic, the noise cancelling is so incredible that family ...
on May 15, 2016
I write this review not only to potential purchasers, but mostly for Bose in the hope that they take this review seriously. If I could, I'd give the Bose QuietComfort 15 Acoustic Noise Cancelling Headphones a rating of 10 out of 10 if possible, if it weren't for the following reason:
I have now owned 3 pairs of Bose QuietComfort 15 Acoustic Noise Cancelling Headphones. My first purchase was November 3, 2010 that was acquired as an Amazon customer. That first purchase sold me as a loyal Bose customer when it came to purchasing headphones. The sound quality is fantastic, the noise cancelling is so incredible that family members have to yell at me to catch my attention while wearing them, and the comfort surpasses any other pair of headphones I have ever owned or tried. One can get totally lost in their own little world while wearing these headphones - they are that good.
1 - First Purchase: My first pair lasted past the warranty period and then I no longer had sound from one of the speakers. I did have an additional headphone cable that came with my purchase and still in it's original packaging, so in the hopes the jack was the problem I gave it try. Still no sound. Upon further investigation, I noticed that the tiny wiring that was threaded through the headgear had been sliced into through wear and tear of pivoting the earpiece side to side through time.
2- Second Purchase: Although disappointed, I took the plunge and purchased another pair as I have yet to find a comparable set of headphones for sound, comfort, and noise cancellation. Within a month after the year warranty, again, no sound from the speaker which ironically was also the speaker for where the jack is inserted. This time, I drove directly to our closet Bose Retail Store (30-40 miles away) and spoke to them directly. After inspection, they informed me that yes, there was a hardware problem, but unfortunately, my warranty was no longer valid as it had expired the month before. They additionally informed me that they were no longer manufacturing the Bose QuietComfort 15 model and were working on the newer model that would be coming out later in the year.
I expressed my displeasure to the representative that this was the second time this has happened to me. He brought over a box containing a new pair of the QuietComfort 15 and said, would you like to purchase a new pair? Honestly, I wanted to storm out and exclaim I'd never purchase another pair again, yet my daily enjoyment of your headphones Bose, yes, I speak directly to you, knew I'd only be denying myself the pleasure of your product if I were not to purchase another pair. So, I bit the bullet and shelled out another $300.00. It wasn't until a week later, that I realized that the broken pair, and all the accessories along with it had been left behind the counter of the store. Yeah, I sound pretty dumb and felt it too. I was so flustered at the lack of customer service regarding the consecutive problems of the two pairs I had already owned, I wasn't even thinking about the pair I brought in. So that purchase was now my third purchase since November 3, 2010.
3 - My 3rd pair of Bose QuietComfort 15 Acoustic Noise Cancelling Headphones. I'm not quite sure what the date of purchase was for that last pair at the Bose Retail Store, and quite possibly it may be past the year warranty date. A look at my bank records would have to be done to verify purchase date, which I can surely do. But that purchase was sometime in 2015. Guess what Bose? My speaker isn't working again in one ear. I got in the car to again address this matter at the Bose Retail Store only to find out when I arrived that it was no longer there. Another retail business is now in it's place.
So now, here I sit writing this review. I have immaculate pair of Bose QuietComfort 15 Acoustic Noise Cancelling Headphones that looks brand new yet useless.
My question to Bose is this - How can you produce an incredible sounding noise cancelling headphones, charge accordingly with top dollar prices, yet not fix this problem with installing higher quality strong wiring within the headset itself so you have a reliable and dependable product? I know I'm not alone with this issue, I have read countless reviews of others also having the same defects with their Bose headphones too.
I've been a loyal customer despite this flaw because you do surpass other competitors with regard to sound quality, comfort, and excellent noise cancellation. I have now spent $1,000.00+ on 3 pairs of Bose headphones since November, 2010 ($1,300.00 if you want to count the pair I purchased from Amazon in 2015 as a birthday present for my brother). And sitting beside me is a pair no longer functional. How can I trust to even consider purchasing your newest models out on the market today?