Troubleshooting steps for a scale that won't turn on

*Replace batteries with reliable brand, replace entire set at once-don't mix old and new

*Install batteries-don't mix up positive and negative poles

*Check for rust in battery compartment, clean before trying again

*Ensure all connections are secure

Precautions for product use

*If the screen displays "LO," please replace battery within 3 days

*Remove batteries if not in use for a long time

*It isn‘t advised to keep the scale in an extremely humid environment for a long time

*The minimum weight to wake up the scale is 5-7kg

To ensure accurate weight measurement

Place scale on a flat/hard surface

Check scale legs/pads for obstructions or damage that affect balance

Keep your weight centered directly above the scale as much as possible

Wait for auto-shutoff(about15 sec)before measuring again

Avoid moving scale

Inaccurate weighing

1.Reset the scale by removing one battery for 5 seconds and reinserting it back into the battery compartment

2.Step on the scale with one foot until the scale display lights up. Then step off and wait for the screen to display “CAL”

Can't connect to bluetooth / Not syncing with the App

1.Open the app. Under the "Home" section, select the top right "+", select "Body Fat Scale/Weight Scale"

2.Step one foot on the scale surface to wake it up. When the scale model number shows up (begins with "ES/R-A"), click the "+" next to it