- Paperback: 206 pages
- Publisher: Benchmark Technologies International Inc. (December 30, 2008)
- Language: English
- ISBN-10: 0578005247
- ISBN-13: 978-0578005249
- Product Dimensions: 6 x 0.5 x 9 inches
- Shipping Weight: 12 ounces (View shipping rates and policies)
- Average Customer Review: 4 customer reviews
Amazon Best Sellers Rank:
#3,685,665 in Books (See Top 100 in Books)
- #306915 in Business & Money (Books)
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Rapid Documentation of Policies and Procedures - The Handbook: Proven Secrets from Consulting Practitioners for Developing Benchmark Manuals Efficiently Paperback – December 30, 2008
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I came to Juliet Kontaxis's book with little if any appreciation for the fundamentals and challenges of organizing and monitoring corporate procedures. As a practicing attorney for the past 3 decades, and the purported managing partner in my firm, I have somehow largely avoided systematizing the internal operations of our office, in favor of ad hoc, case by case problem solving. Quite simply, my focus has always been on client issues first, and firm administration second. I therefore approached the book with some trepidation, fearing that an international business consultant the level of Juliet Kontaxis would quickly overwhelm me with organizational concepts and premises far beyond my limited knowledge and experience. I could not have been more wrong.
Through this very practical and highly readable "how to" on creating a workable and comprehensive policies and procedures manual, Mrs. Kontaxis takes the mystique out of the process, and teaches us that this impotant function is more a product of good preparation and common sense, than Wharton school wizardry. Using a simple and sensible presentation style, the book studiously avoids complicated business school jargon and instead lays out a step-by-step approach to drafting and maintaining a functional, reliable document which--regardless of the business setting--is easy to understand, implement and maintain. Which is not to say the undertaking itself is easy. Mrs. Kontaxis makes clear that this a significant undertaking, requiring very substantial time commitments and organizational skills. What comes across loud and clear, however, is that despite the magnitude of the task, the key to success is largely the result of great preparation, and an intelligent, organized approach to information gathering.
In sum, this is a must read for anyone who is involved in, or thinking about improving the documentation of policies and procedures in their business environment. It is a career's worth of business acumen served up in an easy to digest format, which will pay dividends for both those who take on the task of writing a policies and procedures manual themselves, as well as those who want to evaluate the work of third party consultants hired to do so.
Michael E. Quiat, Esq.
As a consultant to Fortune 500 financial institutions for the past 12 years, I have read many books on business process, but none has helped me accomplish my client's goals as well as this book. It is a must-have reference guide for anyone involved in the documentation of business processes.