Top positive review
One person found this helpful
Looks good but the hardware and tightening mechanism broke on the very first use
on January 21, 2017
The packaging/carry bag for this kit is well made, looks great. The backdrop stand kit is sturdy but not too heavy. Though I ordered this around Christmas time, I hadn't had an opportunity to set it up and use it until this weekend. No problems with assembly of the cross bar. The problem is with the hardware. On THE FIRST adjustment of one of the stands, raising it to the desired height, and tightening a set screw, the mechanism broke. The screw and handle are ok, but the threads in the stand for the screw to put pressure against and hold the raised bar in place stripped and now one of the stands is only useable at a low height. Really disappointed. The other side stand is holding fine thus far but I'm afraid to loosen and tighten the screws after this incident. I'm glad I tried it out as I have a photo shoot next weekend and this would have been embarrassing and likely have ruined the shoot.
UPDATE: Shortly after posting my review, I was contacted by Customer Service from the authorized reseller of this product. They were concerned about my experience, promptly responded, and quickly shipped me a replacement stand using expedited shipping for free. I was very impressed that the company responded so quickly and solved the problem I experienced. The customer service was really outstanding and for that alone, I am raising my rating from 2-4 stars. I would have preferred to not have received a defective part, but their commitment to ensure I was satisfied went beyond what I expected.