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Follow the Authors
Raving Fans : Revolutionary Approach to Customer Service Paperback – April 30, 2004
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- ASIN : 0006530699
- Publisher : Harpercollins Pub Ltd; New edition (April 30, 2004)
- Language : English
- Paperback : 160 pages
- ISBN-10 : 9780006530695
- ISBN-13 : 978-0006530695
- Item Weight : 3.17 ounces
- Dimensions : 7.8 x 0.35 x 5.08 inches
- Customer Reviews:
About the authors
Top reviews from the United States
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Then I started reading it...
WTH? Is this a joke? I don't even know where to begin about explaining Charlie, golf ad naseum, etc. Read other reviews for that. I did manage to skim/read this crapfest to at least get a small sense of completion. But I certainly won't be back. This was more like a poorly written children's book written by someone who learned about business from watching 60s sitcom TV Dads.
I don't think a day goes by my team and I don't mention the words "Raving Fans" or at least discuss some concept from the book. There is no other customer service book that I can say that about.
The concepts are simple and if you follow them, and make them part of your culture, you'll be amazed at how much your level of customer service will improve. Just a few little systems applied to your business can take you from mediocre to amazing!
WARNING - You will not see the world the same again. You'll be disgusted everywhere you go after reading this book, when you see how bad customer service really is in this world.
I'm sure somebody would enjoy it, but I thought it was awful and couldn't get through it.
The book is written like a goofy fairy-tale--but you understand the gimmick and it helps you read the book quickly, makes memorable the lessons, and enables you to easily reference the points it is making.
In a couple weeks, I will be leading a retreat on church membership assimilation as part of my doctoral dissertation and plan to use this book as a catalyst in discussing quality customer service from a guest's perspective.
I whole-heartedly recommend this book. It says what other books take hundreds of pages to say in just a few pages, and you can pick up this book for just a penny from a host of used book sellers (although it is definitely worth its retail price).
Top reviews from other countries
Didn’t expect it to be much, as part of management course reading suite.
This book is amazing - I love it, its message can be applied in many situations and can help build yourself.
I would buy a new copy as it is so good I read it multiple times, however the second hand copy is so good I don’t need to.
I have handed this to colleagues to read, its not a long read - two hours solid from front to back, but needs reading again and again.
parable story telling (as the one minute manager) to get across 3+ fundamentals of service or customer experience management. why 3 + because all 3 secrets are shared, each secret has more than 1 message.
the difficulty is this: considering when the book was written those 3 secrets were so ahead of their time, but literally every modern CX book today has those messages inside. therefore 5 stars. but considering where CX is today and the books out there this book is a bit dated. hence 4 stars
but great is you want a very easy introduction to CX