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Comment: This item is in good condition. All pages and covers are readable. There are no stains or tears. Dust jacket is present if applicable. May contain small amounts of writing and/or highlighting. Spine and cover may show signs of wear. May not contain supplementary items such as CD's or DVD's. We ship within 1 business day. Big Hearted Books shares its profits with schools, churches and non-profit groups throughout New England. Thank you for your support!
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Raving Fans: A Revolutionary Approach To Customer Service Hardcover – May 19, 1993

4.4 out of 5 stars 381 customer reviews

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Product details

  • Hardcover: 137 pages
  • Publisher: William Morrow; 1 edition (May 19, 1993)
  • Language: English
  • ISBN-10: 0688123163
  • ISBN-13: 978-0688123161
  • Product Dimensions: 5.5 x 0.6 x 8.2 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars 381 customer reviews
  • Amazon Best Sellers Rank: #6,332 in Books (See Top 100 in Books)
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