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Real Business of IT: How CIOs Create and Communicate Value Hardcover – October 20, 2009
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Top customer reviews
One of the most fascinating and unconventional ideas represented was that of dispensing with the notion of business units as "customers" because this thinking drives a wedge between IT and the rest of the business. Instead IT should become part of the business, with a seat at the grownup's table and driving business enablement.
Other key ideas and tools in the book include the essential steps to deliver value for money, and the "virtuous cycle" of IT. Having seen firsthand so many business analytics projects go down the hindsight reporting rat hole, it's great to see the authors light a fire under IT's role in innovation (i.e. "the four new sources of value").
And finally, I was thrilled to see inklings of "infonomics" (information economics) in the chapter on IT's role as the stewards of information assets.
--Doug Laney, VP Research, Business Analytics, Gartner, @doug_laney
The I.T. organization often struggles with its identity, disdained by other functional groups in an enterprise and defensive about its contributions. To bridge this gulf, the authors prescribe a model that is simple and precise. The CIO, and the CIO's organization, delivers value in only two ways: positively affecting either business processes or business decision making. That's it. Refining the model a bit, the authors separate I.T.'s customers into two groups: those external to the organization and those inside the organization. This produces a classic 2x2 quadrant, with customer types on one axis and the value types on another. All technology-driven, or technology-enabled, initiatives that produce real value to the business or enterprise will fit naturally into some section of this matrix.
I heartily recommend that all I.T. leaders read this book. It resonates with empathy, understanding and truth about how the I.T. function regards itself, and what it can contribute to build value for an enterprise. It can help lead you to better strategy, better plans, better decisions and better relationships with your peers and superiors.
-Value for money when your IT department operates efficiently and effectively
-An investment in business performance evidenced when IT helps divisions, units, and departments boost profitability
-Personal value of CIOs as leaders whose contributions to their enterprise go well beyond their area of specialization
The book provides an actionnable approach to communicating and delivering IT value to any business.
A must read !
I love the example on the 'treadmill' describing how IT people like us always sell the technical features and benefits, whereas the users are really looking at how their business needs could be met. Highly recommended for those who needs to sell the benefits of IT to the business users. My boss bought 6 copies for us. :)
Most recent customer reviews
Good. easy read...