Enter your mobile number below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
Getting the download link through email is temporarily not available. Please check back later.
To get the free app, enter your mobile phone number.
Real Business of IT: How CIOs Create and Communicate Value Hardcover – October 20, 2009
Best Books of the Year So Far in fiction, nonfiction, mysteries, children's books, and much more.
Frequently Bought Together
Customers Who Bought This Item Also Bought
About the Author
Top Customer Reviews
The Real Business of IT is a clear and focused look at the issue of IT value and the approaches to capture, communicate and increase that value. This book is unique in several respects. It is a book written for CIOs largely based on the experience of CIOs.
The book features extended practices from leading companies like McKesson, Intel, Freescale, Deltak and many others. Building on those sources, Hunter and Westerman explain a simple virtuous cycle for driving IT value. They illustrate this cycle with about a dozen concepts that CIOs can use tomorrow to change the way they talk about value.
Hunter and Westerman make good use of these resources creating a book that is filled accessible information. One of the ways they do this is through using analogies from outside of IT. This not only makes the ideas easy to understand but also it gives the CIOs stories that they can use to inform and educate their business peers about IT.
This book helps CIOs avoid common value traps that limit the view of IT's value in the enterprise. It then goes on to build the tools and techniques to demonstrate the value for money in IT, how IT helps run, grow and transform the enterprise, manage IT's unit costs, and other key concepts.
The book is tuned and intended for CIOs and IT executives, rather than business executives.Read more ›
This book is about how to really deliver value from IT. It is based on changing IT's mindset. You've probably read much on this topic before, but this book sums it all up and more. And it does have suggestions that can be readily applied.
Every manager in IT should read this book!
The I.T. organization often struggles with its identity, disdained by other functional groups in an enterprise and defensive about its contributions. To bridge this gulf, the authors prescribe a model that is simple and precise. The CIO, and the CIO's organization, delivers value in only two ways: positively affecting either business processes or business decision making. That's it. Refining the model a bit, the authors separate I.T.'s customers into two groups: those external to the organization and those inside the organization. This produces a classic 2x2 quadrant, with customer types on one axis and the value types on another. All technology-driven, or technology-enabled, initiatives that produce real value to the business or enterprise will fit naturally into some section of this matrix.
I heartily recommend that all I.T. leaders read this book. It resonates with empathy, understanding and truth about how the I.T. function regards itself, and what it can contribute to build value for an enterprise. It can help lead you to better strategy, better plans, better decisions and better relationships with your peers and superiors.
One of the most fascinating and unconventional ideas represented was that of dispensing with the notion of business units as "customers" because this thinking drives a wedge between IT and the rest of the business. Instead IT should become part of the business, with a seat at the grownup's table and driving business enablement.
Other key ideas and tools in the book include the essential steps to deliver value for money, and the "virtuous cycle" of IT. Having seen firsthand so many business analytics projects go down the hindsight reporting rat hole, it's great to see the authors light a fire under IT's role in innovation (i.e. "the four new sources of value").
And finally, I was thrilled to see inklings of "infonomics" (information economics) in the chapter on IT's role as the stewards of information assets.
--Doug Laney, VP Research, Business Analytics, Gartner, @doug_laney
Most Recent Customer Reviews
Excelent book! With dvice and actionable items that can be used to show the real value of IT. For CIO and IT managers alike.Published 17 months ago by ChemaX Left
Ever since I read this book, I've been promoted twice and all my employees admire my confidence and excellent decision making skills.Published on July 9, 2014 by Ken L.
I got this book for class. It was a good read. It showed how to migrate from IT being untrusted or a cost center (or wherever you are at) to becoming a valuable business partner... Read morePublished on March 24, 2014 by Steven
This is a very good book for preparing your technique and enhancing your communication with the organization.
Good. easy read...
It is addressing a major current issue, it is really when written and it is persuasive. I am not a CIO but the person who recommended me this book was.Published on February 15, 2014 by Gabriel P Figueiro
This is really one book that is easy to read and teaches you how to create and communicate the value of IT. Read morePublished on August 27, 2013 by officeboy
Even for someone relatively new to the IT world, this made very good business sense and is an enjoyable readPublished on July 1, 2013 by Diane
I had been following the steps in this book for the last couple of years with great results. Now this is a required reading for my directs and their directs. Read morePublished on June 17, 2013 by NK