Top critical review
192 people found this helpful
Love the Magazine, but the customer service is the worst
on August 20, 2015
I actually love this magazine. The print version is done well and there are always articles that I read and keep. I am rating this three star based on extraordinarily poor customer service. I wanted to take the digital version with me on vacation, but for some reason could no longer access my library or download copies. This is recent, as in past, I have always been able to do so. I emailed RS for assistance. A week passed with no response. I followed up and received a response that they needed additional info as they could not locate my account. I provided the info they requested. No response. A week passed and I followed up. Two days later I received an email that they needed the same info I had already sent as they couldn't find my account. I sent it again. A week passed. No response. I followed up with a third request. No response. Today I follow up with a fourth request, but have little hope that RS has any interest in helping me with this issue. This was very disappointing. If RS does not wish to provide customer service, they should stop implying that that they do.