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Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy Paperback – October 4, 2010
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From the Back Cover
-Paul Rosenbaum, Senior Vice President, Managed Services AT&T
"It is easy to underestimate the problems posed by broken trust, or to latch onto simplistic solutions. In Rebuilding Trust in the Workplace, the Reinas make neither mistake. They demonstrate a compassionate appreciation of how difficult it is to rebuild trust while also offering very real, very practical steps one can take to do just that. Rebuilding Trust in the Workplace offers an honest and perceptive approach to repairing the broken trust that is woven into the very fabric of human relationships. The Reinas' book is timely indeed and will, I believe, help many people mend betrayal and stop its cumulative destructive effect on organizations."
-Steven Daniel, Ph.D., Director of Program Planning The Institute for Management Studies
"Michelle and Dennis Reina are at the forefront of helping leaders understand the importance of trust in building high performance organizations. Rebuilding Trust in the Workplace presents actionable concepts that leaders can put to immediate use in rebuilding trust in relationships at the workplace as well as at home."
-Deborah Garrett, VP Human Resources Intuit
About the Author
Dr. Michelle Reina and Dr. Dennis Reina, cofounders of The Reina Trust Building Institute, are leading authorities on helping leaders build, rebuild and sustain trust to produce business results. Over the last 17 years, their research and consulting practice has supported such organizations as American Express, Aetna, Boeing, Johnson & Johnson, Kimberly Clark, Kodak, Microsoft, Nokia, Sandia National Labs, Texas Instruments, Toyota, Walt Disney World, US Army Corp of Engineers, US Army Chaplaincy, US Dept of Education, US Office of Personnel Management, US Treasury, Office of the Comptroller of the Currency, Johns Hopkins Medical Center, Dartmouth-Hitchcock Medical Center and Middlebury College and Harvard & Yale Universities. Their bestselling work, Trust & Betrayal in the Workplace won the 2007 Nautilus Book Award and the 2008 Axiom Book Award. Rebuilding Trust in the Workplace was awarded the 2011 Axiom Book Award.
Top Customer Reviews
This book is quick to read, appropriate to pick up when you have just a few minutes, and easy to follow. Yet it's not superficial because it gets right to the heart of the matter. Often, Dennis and Michelle put words on what I'd been feeling and thinking -- especially about times that I had, usually through carelessness or rushing, hurt someone else. I highly recommend this book for any individual who wants to improve their relationships at work, and for leaders who want to set a new standard for connection within their own relationships or within their departments.Read more ›
The biggest hurdle I faced was the authors' use of the word "betrayal" -- they mean it and use it in a highly technical sense, however it took some effort on my part not to flinch from it during the first 20 minutes of reading.
Where many "Seven Steps" type books are just a bag of ideas in no order, the Reinas have constructed an integrated approach to working through the trust issues that crop up in every workplace -- and of course the skills transfer to home life as well.
I lent this book to a coworker who later just kept saying how "incredible" it was. This is now the book I recommend most highly on this topic.
Most Recent Customer Reviews
This book is an expansion of the last part of the authors' previous book "Trust and Betrayal" in the workplace.Published on April 14, 2014 by Ashraf A Osman
book for line employees that cannot adapt to a job
very basic. nothing interesting.
i did not even finish the book.
Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy offers a fine guide by authors who have spent their careers measuring workplace trust... Read morePublished on February 13, 2011 by Midwest Book Review
Most organizations totally underestimate the costs of compromised trust in the enterprise. The Reinas make it clear that, unadressed, these costs are considerable. Read morePublished on February 10, 2011 by John Kador
Given that trust is fragile - it can be built and broken - knowing how to rebuild trust is essential. Read morePublished on February 10, 2011 by Sue Hoffman
A great book for learning how to restore trust and high performance in your organization or community. When relationships get off track, this book is for you. Read morePublished on February 10, 2011 by Diana Whitney PhD