Top positive review
Works Great with One Major Problem (AK-68ANHUB-0B7A)
on September 18, 2013
I purchased the seven port hub a few days ago to replace a 4-port hub. The hub works very well with my Western digital, Samsung, and Toshiba hard drives (self and externally powered), as well as my docking station and flash drives from several different manufacturers.
This noted, I am having one major and deal breaking problem with the hub. Specifically, whenever a device is not active and running on the hub, it is cyclically recognized and disappears in the Windows Device Manager at a frequency of about one to two times per minute; along with the annoying beeps. The same scenario occurred when I tested the hub on two other computers; one with an on-board NEC-Renesas chipset and the other with an add-on card running a VIA chipset.
I am waiting to hear back from the manufacturer to see if this can be fixed with a firmware update, or if I need to return the hub to Amazon as a defective product. I will post an update to indicate if the problem was fixable by Anker and/or if the unit was determined to be defective. I am giving the unit 2 stars because it is not usable as is.
I have used the hub for about two weeks and I may return the hub before the 30 return day period is up secondary to the cyclic disconnect and reconnect problem described above.
The above noted, Anker support has been exceptionally professional and responsive and is actively trying to solve the problem. Equally, I will definitely purchase Anker products in the future based on this technical support experience.
I updated my initial 2/5 star review to 4/5 based on my support experience. I still need to remove one star because the product does not work properly.
Related, I did discover a work-around for the cyclic disconnect and reconnect problem that worked on my system. Specifically, Open "control panel," locate the VIA VL812 USB 3.0 hub, and disable "allow computer to turn off device to save power" under power management settings. The VIA VL812 USB 3.0 hub setting appears twice and I only needed to change one of the two settings to keep the hub from cyclic disconnecting and reconnecting. The possible drawback to this fix is that hibernate may not work properly on your computer after this setting is changed.