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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners Paperback – May 4, 2009

4.3 out of 5 stars 17 customer reviews

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Editorial Reviews

From the Back Cover

The ultimate guide to service that keeps customers coming back

In today's competitive restaurant world, consistent, high-quality service is a prerequisite for success. Remarkable ServiceSM is the authoritative reference on service in all types of food service establishments, from casual eateries and outdoor cafés to upscale restaurants and catering operations. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nation's most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.

Featuring inspiring and informative photography and illuminating sidebars throughout, the new edition of this indispensable guide includes updated industry standards for food, beverage, and wine service, as well as hygiene and food safety. It also provides enhanced coverage of topics such as tableside cookery and hiring new service staff.

Filled with invaluable real-life examples and important dos and don'ts, this book gives both new and experienced servers and their managers the skills, confidence, and flexibility to offer the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty—in other words, Remarkable Service.

Topics include:

  • Casual dining
  • Reservations, greeting, and seating

  • Classic and modern styles of table service

  • Wine service

  • Money handling

  • Service challenges––what to do when things go wrong

  • Front-of-the-house safety and sanitation

About the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.

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Product Details

  • Paperback: 304 pages
  • Publisher: Wiley; 2 edition (May 4, 2009)
  • Language: English
  • ISBN-10: 0470197404
  • ISBN-13: 978-0470197400
  • Product Dimensions: 7.9 x 0.5 x 8.6 inches
  • Shipping Weight: 1.2 pounds
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #392,042 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Kindle Edition Verified Purchase
A great investment for any place, manager or server. It is one of the few guides of its kind that doesn't just get the details of service correct, but understands that we are in the hospitality business.
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Already a employee within the food service industry for the last several years as a server/waiter, manager, and administrator, this book was simply spectacular! The title says it all, "remarkable service." I have employed some similar strategies in this book to the restaurants where I work, with much success. I also find interesting wealth of knowledge regarding the origins of terms and traditions, and such knowledge brings a certain amount of pride and confidence in one's work. Highly recommended!
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Format: Paperback Verified Purchase
This is a great book. It should be required reading for everyone who works with customers, not just restaurants. Consumers should also read this so they learn to stop allowing businesses to get away with poor service.
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My boyfriend is opening a restaurant, and this book was very helpful, it is very easy to process and learn all the basic things you need to know to offer a great service.

He is using to develop a good training program for all restaurant personnel.
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Good book for anyone that has ever even been in a restauraunt. Covers everything from smiles to place settings and shows that there are as many ways to do things right as there is to do them wrong. Read this and a Ruth Reichl bookd and you can start your own blog. Many have done less.
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This book will give you the ability to increase your customer service. It gives you examples to help you improve your operation.
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I wouldn't say that the book actually laid out a really good way to serve the public as much as it gave some direction to offering good service. Being in the industry and seeing how most wait service is preformed the peramaters that the book sets is almost impossible to achieve.
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This book is amazing in that it takes a seemingly mundane activity, serving guests in a hospitality atmosphere, and makes it interesting. It breaks down every movement, why it's done, and how it should be done. I never new there was so much to know about setting a table, taking an order, or presenting wine at a table. If you're interested in becoming involved with the preparation and delivery of food in the hospitality industry, read this book.
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