Top critical review
6 people found this helpful
on February 12, 2009
This is a nice sized tea kettle for brewing small amounts. It pours nicely, isn't too heavy and heats quickly. However, I bought one and in a few months, the spring to open the spout broke. I contacted Revere and they immediately sent a replacement. Excellent customer service and the replacement has been perfect.
One year later, the replacement broke and now I am on my third replacement which broke about a month after receiving that. Apparently there is some issue with the metal used for the spring. It cannot take the heat of boiling water for tea. How can you have a tea kettle that can't take the heat! I was really careful when heating water in this third kettle thinking if I heated it on a lower heat, it would be fine. The spring broke anyway. While customer service has been really good, I would not recommend this product and will be shopping for another brand. Revere does not have the quality it used to.