Top critical review
14 people found this helpful
Bad quality control, Horrible customer service.
on May 13, 2011
I bought this saw in 2008 from the big box homedesperate. After spending hours setting it up following the manual, the saw was up and running. But the vibration was terrible. But since I only needed to rough cut some logs, I didn't really care at the time. The saw then spent most of its time in the storage. Lately I took it out for another project, I noticed the saw would jerk violently upon start up. Then after a few cuts, snap, the hinge that's holding the top wheel broke in half. I'm not a novice to woodworking, and know how to take care of my tools and not over tension the blade. Seems that the part just broke under nominal tension. I took the broken part to an iron work shop trying to weld it. After many unsuccessful attempts, the shop technician told me that it's made of bomb metal--brittle metal with high impurity that can't be welded. I just can't believe such critical load baring part is made of such inferior material.
I then called Ridgid service, since the tool is still under warantee. After a 15 min wait, finally some gal picked up and asked me for the usual purchase and registration info. I then explained to her the hinge broke and asked for a replacement. To my surprise, she refused to send me the part, and asked me to take the tool to their "nearest" service center, which is 50 miles away. I was furious, asking her if she is aware that the tool weighs over 200lbs. She just don't give a damn, citing the usual customer policy.
What a lesson! You'd think with their "life time warantee" the tool would last a while. Well, this will be the only, and the last Ridgid tool I'll ever buy.
P.S. I did repair the saw with part I bought from ereplacementpart.com which costed about $25. And I promptly got rid of it on CL. My advise to potential buyer: if you think you've got the muscle to hurl a 200lb tool into their "nearest" service center, this saw is definitely for you. Oh, and if you are shy of the weight, try their table saw, which is only 70lb. Anyone can carry that on their back and just breeze into their service center right?