Here’s what happened in my house yesterday. Some thief stole my Ring Doorbell and did a factory reset, then put it under their account and deleted all the historical videos from there, obviously including their footprint caught by Ring.
The whole process is so easy that it doesn’t require any permission from my end. The only notification I got was an email saying, “Your Ring Device Has Changed Ownership”, after the device has been transferred to their account and I already lost access to it.
I’ve had Ring Doorbell and Ring stickup camera for over a year with their Protect Plus Plan which stated, “Your Ring videos are stored in the cloud for up to 60 days (in the USA).” However, Ring Support Team told me the videos are gone and they couldn’t recover it. They do offer free replacement on stolen device, which I appreciated, but now I’m seriously concerned with the functionality of this product.
1. As a security product, why Ring allows factory reset and change of ownership without account holder’s permission? If there’s a permission requirement sent to me (like most security system do nowadays), then I will have opportunity to deny it before they can delete the videos.
2. Since I paid the Protect Plus Plan under my account, I would assume the videos stored in the cloud are associated to my account not with the device. Even if they can delete the video locally stored on the device, why they can delete those stored in the cloud, which supposedly been protected under my account?
The logic behind security products like Ring is that you pay for emergency situations like this. If the system only works when nothing happened but failed when thief coming, I don’t think anybody should waste their money.
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Home Security
Answer the door from anywhere
Stay connected to home with motion-activated alerts, HD video and two-way talk from Ring Video Doorbell. Get alerts on your phone, tablet and PC when anyone comes to your door, so you can see, hear and speak to visitors from anywhere.
Watch over your home in wide-angle 720HD video, and protect your property around the clock with infrared night vision.
Get alerts on your phone, tablet and PC when anyone presses your Doorbell or triggers the built-in motion sensors.
Hear and speak to people at your door from your mobile device with Ring’s built-in microphone and speakers.
Check-in on your property with a press of a button, and use Live View to get on-demand video and audio any time.
Easy installation
Comes with all the tools you need to install and set up your Doorbell in just minutes.
Adjustable motion detection
Adjust the sensitivity of your motion sensors to find the ideal setting for your home.
One simple app
Link all your Ring devices to the Ring app and control your entire home security from one easy-to-use dashboard.
Ring Protect Plan
Get even more out of all your Ring doorbells and cameras with Ring Protect, a comprehensive service that lets you review what you missed. See, save, and share videos and photos when you activate video recording and photo capture for $3/month per device or $10/month per household.
Security and privacy controls in a convenient dashboard
With Control Center, you can add and remove authorized client devices, shared users, and select linked accounts–all from one place on your phone, tablet, or PC. Learn more about security and privacy.
Works with Alexa
Link your Ring account to Alexa for hands-free home monitoring so you'll always know when someone's there. Hear announcements on your Echo devices when your doorbell is pressed, and automatically see a live view of your camera on Echo devices with a screen. Talk to visitors through compatible Echo devices, like Echo Dot or Echo Show, by simply saying “Alexa, talk to the front door.”
Customer Questions & Answers
Customer reviews
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