I've always been fascinated by how people use language, and that's a common thread in all my books, whether they are about performance management and employee reviews, dealing with angry and difficult customers, or building better interpersonal relationships. Human communication is just so darned interesting, because, while we learn to interact with each other, we don't always interact in ways that build better relationships at home and at work. And, that small changes in what we say, and how we say things can have such huge impact. The power of language is huge.
My background, not surprisingly, is in Psychology, and more specifically in Educational Psychology. I've had the opportunity to be a social science researcher and statistician, a university professor and college instructor, and trained and educated thousands of people over the years.
As I get older, I'm amazed at the number of books I've authored, somewhere over twenty, but who counts when there's always the next book to create. Not to mention over 300 articles published online, and in print publications.
The future? I'll continue to do training seminars on customer service, management and communication, but I look forward to devoting more time to my writing. My most recent book is for teachers, school principals and educational staff: Building Bridges Between Home And School -- The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents, and future plans for 2013-2014 include a brand new book on getting along more effectively in the workplace (conflict management and resolution), and what I think will be a ground-breaking book on why customer service quality is so terrible.
I reside in a small town outside Ottawa, and also have a number of websites that offer free articles on topics that interest me, and hopefully interest you. You can visit my main site at http://work911.com, and I love to hear from readers, so feel free to get in touch.