Top critical review
66 people found this helpful
Sole Separated within 2 Months. First bad Amazon experience.
on September 14, 2016
2 months, and the sole of the left shoe separated from the upper.
I love Rockports and have always sought them out. I've had five or six pairs over the last decade. I'm always happy to pay a premium for quality and until this purchase, I associated quality with Rockport.
I'm extremely saddened to no longer be able to trust Rockport shoes. Right now, it's too late to return, with no option from Amazon if the product is defective. At least expected a way to contact the manufacturer. I hope to be able to get a replacement, but for now, I'm at work, walking on a bad pair of shoes that probably won't last the day. I'll be barefoot soon.
For Amazon, I have been trying out buying shoes and clothing, but now realize that if there's a defect and it shows up after a short while, I have no recourse, or none that I can readily see. It would be nice that in the case where the product really is defective, that you make it easier to show how one can contact the manufacturer.