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Refurbished Roku 3 Packaged With Wrong Power Supply
on January 3, 2014
The bonus HDMI cable was a nice touch, but it helps if Roku also packages a power supply with their "factory refurbished to new operating condition" unit that fits. Mine came with a Roku 2 power supply, which has a larger connector than the Roku 3 unit. I guess Roku didn't bother to actually try and operate the Roku 3 unit using the packaged power supply...
Dead in the water upon arrival should merit one star, but I've edited this review and increased the rating to 3 stars based on Otter Creek Trading's outstanding five star plus customer service. Otter Creek Trading personally contacted me, handled everything with zero inconvenience, and had a new power supply in my hands the next business day! Wow! These guys took the risk out of ordering a refurbished unit and made it right fast.