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About Rosaria Cirillo
About Rosaria Cirillo Louwman
Rosaria on Instagram and Twitter: wownowexp
Rosaria is an energetic, enthusiastic, passionate, curious, learning-avid and driven customer experience professional originally from Italy where she graduated cum Laude from Tor Vergata with a Master in Economics.
Her dream is to live in a world where we all strive to have HAPPY, life-enriching interactions with each other.
She has a long history of generating change using Net Promoter and Voice of Customer as a compass to move from data to insight to action to results. Rosaria is a Certified NPS 2 (Net Promoter Score), CCXP (Certified Customer Experience Professional) and one of eight CXPA ARTs (Authorized Resource Trainer) worldwide. She is also a TEDx Speaker.
After having "walked the talk" for twelve years in sales, e-commerce, and consumer care at big corporate companies like Forrester, Stream, Adobe, and Philips, in 2013, she started Wow Now [www.wownow.eu] on a mission to inspire and empower companies to design and deliver WOW life-enriching customer experiences that contribute to everyone's HAPPINESS!
She is the developer of the concept of Happiness Driven Growth©, a revolutionary business model compelling companies to maximize overall happiness instead of maximizing loyalty and profit and of the new measure Happiness Contribution™ Factor.
Since founding Wow Now in December 2013, she has been advising large multinationals like Wolters Kluwer and Heidelberg Drukmachines, as well as fast-growing medium companies like Cleeng and Voiceworks, and many other companies, including KPN, Nutricia, Aegon, Hello Customer, T-mobile, Enersys, ING, and UBM about customer experience through her workshops, Customer Experience Masterclasses, and public talks.
Rosaria has been a keynote speaker for TEDx Tor Vergata in Rome and the World Happiness Summit in Mexico on the concept of Happiness Driven Growth as well as at more than 20 in-company yearly meetings or summits where she has run multiple customer journey mappings and NPS workshops and presentations on the topic of customer experience.
An insatiable learner, Rosaria is currently in a year master program at the Happiness Studies Academy under Tal Ben-Shahar in addition to having completed several masterclasses in the field of Design Thinking earlier this year.
Rosaria has lived in the Netherlands since 2002 with her husband Mathieu and her two sons, Raul and Mauro. She loves photography and intuitive painting
To book Rosaria for an upcoming CX and Happiness Masterclass, keynote, webinar, or workshop, go to www.wownow.eu. You can reach Rosaria at email@example.com or follower her account on Instagram and Twitter: wownowexp
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Yellow Goldfish is broken into three main sections:
Section I outlines the Why. It explores the history and science of happiness and the background on the metaphor of a Yellow Goldfish.
Section II showcases the What. We’ll uncover nine keys for H.A.P.P.I.N.E.S.S: Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, and Smile.
Section III explains the How. Here we share the process behind creating your Yellow Goldfish for Happiness and Growth: Grounding, Reaching-up, Operationalizing, Wowing, Taking Time, and Harvesting.
Even when companies choose other ways than happiness to differentiate themselves, every company and each of us can still have a ☀️Yellow Factor 🌻and do their little extra that seeds happiness, shines sunlight and contributes to a happier, healthier world.
A Yellow Factor is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society.
📒Yellow Factor book is a revised and expanded version of Yellow Goldfish book (published earlier in 2018 by 9inch Marketing with Stan Phelps ) and is broken into four main sections:
📍Section I outlines the Why. 💛 It explores the history and science of happiness and the metaphors of a Goldfish, a Sunflower, and Yellow.
📍📍Section II showcases the What. 🌼 We share nine H.A.P.P.I.N.E.S.S. Factors: : Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, and Smile.
📍📍📍Section III explains the How. 🌻Here we share the six stages of Growth: Grounding, Reaching-up, Orchestrating, Wowing, Taking Time, and Harvesting.
📍📍📍Section four includes five main takeaways, suggested readings, and the list of Happiness trailblazers companies.
I hope that this book will show you the importance of happiness and that it will inspire you to take action both in your company and in your personal life. 🙏
I thank you in advance for your purchase, for the review you may leave us, and for every contribution you will make to spread our message and to bring a little more happiness to our world with the ideas you will find in this book.
And finally, I invite you to contact me directly with any feedback or questions you may have.
Contact details are in the book and on social networks.
Smiling greetings, Rosaria 🌻
A collection of intuitive paintings by Rosaria Cirillo and life lessons quotes inspired by each painting.
Give yourself this uplifting gift! Filled with 26 original works of art and inspiring quotes about life, and let this album become your companion and your go-to-place when you need inspiration and motivation. It will enrich your life with color and uplifting quotes, as well as foster moments of introspection, inspiring and encouraging your personal growth journey.
🐠Un Yellow Goldfish Factor è ogni piccolo extra con cui un’azienda contribuisce alla felicità dei propri clienti e dipendenti, e a quella della comunità e della società. Basato su quasi 300 casi di studio, Yellow Goldfish 📒 identifica nove modi per favorire la crescita, la produttività e la prosperità attraverso la felicità.
📒Il libro Yellow Goldfish Factor (prima Yellow Goldfish) è suddiviso in tre sezioni principali:
📍La sezione I delinea il Perché (WHY). 💛 Esplora la storia e la scienza della felicità e la metafora del Goldfish (pesciolino rosso) 🐠 e il colore Yellow (giallo) ☀️
📍📍La sezione II mostra il Cosa (WHAT). 🌼 Scopriremo nove chiavi per la felicità o H.A.P.P.I.N.E.S.S.: Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, e Smile, che rappresentano rispettivamente Salute, Autonomia, Scopo, Gioco, Integrità, Natura, Empatia, Semplicità e Sorriso.
📍📍📍La sezione III spiega il Come (How). 🌻 Qui condividiamo il processo alla base della creazione del Yellow Goldfish per la felicità e la crescita o G.R.O.W.T.H.: Grounding, Reaching-up, Operationalizing, Wowing, Taking Time, e Harvesting, rispettivamente Mettere radici, Crescere, Rendere Operativo, Fiorire, Dedicate Tempo e Raccogliere i frutti.
💛🌻 Ci auguriamo che questo libro ti convinca dell’importanza della felicità, e che ti sia di ispirazione in azienda e nella tua vita personale. 🙏 E ti ringraziamo anticipatamente per il tuo acquisto, per la recensione che vorrai lasciarci e per ogni contributo che darai a diffondere il nostro messaggio e a portare un po’ più di felicità nel nostro mondo con gli spunti che troverai in questo libro. E infine ti invitiamo a contattarci direttamente per ogni feedback o domanda che tu possa avere. Contatti nel libro o sui social.
Saluti sorridenti, Rosaria 🌻
Una collezione di dipinti intuitivi creati da Rosaria Cirillo e di frasi motivazionali sulla vita ispirate da ciascun dipinto.Sia che tu stia cercando un regalo speciale per un amico/a o voglia fare un regalo incoraggiante a te stesso/a, questo album rappresenta un compagno nei momenti in cui si ha bisogno di ispirazione e motivazione. Composto di 28 lavori artistici originali (stampati a colori) e di frasi motivazionali sulla vita, lascia che questo album inondi la tua vita di colori ed entusiasmo, e che incoraggi momenti di introspezione, ispirando la tua crescita personale e promuovendo la tua resilienza.
We lived in two different countries, 3.000 kilometers apart. I left work and my new country to go back home for a month and stay with him, until I had to return back here for complications with my pregnancy and because starting my sixth month, I was more a burden than a real help for my mum, already having to take full care of my dad.
Before I left my home country, without knowing whether I'll have a chance to see my dad again after having given birth, my father asked me if we could take some time to connect by sitting in front of each other, in silence, just gazing into each other eyes.
It was a remarkable moment of connection and an amazing gift received from my dad, because a memory I can always go back to, whenever I'm sad or I miss him.
A memory and a gift that I want to share with you, so that it can inspire you to connect with someone dear to you, before it's too late.