- File Size: 1184 KB
- Print Length: 142 pages
- Publisher: Super Star Press (May 10, 2013)
- Publication Date: May 10, 2013
- Sold by: Amazon Digital Services LLC
- Language: English
- ASIN: B00DF557VO
- Text-to-Speech: Enabled
- Word Wise: Enabled
- Lending: Enabled
- Amazon Best Sellers Rank: #875,564 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
|Print List Price:||$19.95|
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42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty Kindle Edition
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|Length: 142 pages||Word Wise: Enabled||Enhanced Typesetting: Enabled|
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The book can be easily read in one sitting or multiple sittings as there are 42+ 3-4 page chapters.
There are many tips from executives in large companies like Cisco and General Electric that will help readers think bigger when it comes to field service. So many topics are covered in this book that it will make your head spin: procurement, mergers and acquisitions, counterfeit parts, maintenance contracts, trunk inventories, dealing with international staff and more. The information is broken down into bite sized chunks that are easy to digest.
My favorite rule was #4 "Form Customer Advisory Boards to Build Loyalty". The time to get customer input is before a crisis happens. The authors recommend that you invite your top 20% of customers in terms of revenue and find out what they want and what they need. This ties in nicely with a later chapter that discusses customer surveys and feedback.
If your company provides field service to customers then you absolutely must read this book and buy it in bulk for your employees. Smart readers will recognize that they can take the material in this book and create a training program for employees that will catapult their field service above and beyond their competitors.