I have used Rusk products for many years and I'm not quite sure what was is in the bottle of shampoo that was delivered, but it certainly is NOT Rusk Brilliance Shampoo. I suspected something was wrong when I saw the color and consistency of the shampoo, and I was very surprised at the way it was packaged as well. The top of the bottle was wrapped in a Saran-wrap-like plastic (and only the top/neck of the bottle was wrapped). Besides the color (this is darker) and consistency (it is completely watered down), it doesn't smell right, it doesn't lather properly, and there are large 'waves' of stuff floating around in the bottle. My hair did not feel or look clean after using it. My son used it as well and had the same complaints I did. For convenience alone, I have bought this product online before and it has been perfect, but I will not buy this product online again. I will stick to retail shopping (and prices) to purchase Rusk products from now on to be sure I am getting what I buy!
I've used Rusk products at my hair salon but I've never encountered this issue. This shampoo has a burnt plastic smell & is very very thin. It's thin like water. I can't use it so I tried to give to son but he also wouldn't use it because of the smell. I used it once but my hair wasn't clean & smelled so horrible it made me sick to my stomach so I had to re shower.
Worst experience with this product ever. This is not the Rusk shampoo I have purchased in the past, smells intensely perfumed, not the fresh citrus smell as previously purchased but cloying and overwhelming. My hair did not feel the same either after using this product, so whatever the vendor has done to it, it is not good. Money down the drain since Amazon will not take it back.
I use to love this shampoo. They have changed the formula. It is very watery now, and does not suds up like the old one. It leaves my hair very flat and greasy. I hate this. I will not buy any more of this!