Top positive review
4 people found this helpful
Excellent slim case with superb customer service.
on December 4, 2012
Received the new version as promised. It seems to be identical in every way except, the fit is perfect. No creaking, groaning, popping etc. Works as promised. Great follow-up Rearth!
As the other 2 reviewers, I was one of the first people to receive my case. I liked the packaging and the way the case felt in my hand. Immediately after I put it on my phone, i noticed the loosened around the volume button. The case creaked, squeezed and popped.
However, that's the bad. There is lots and lots of good. Here' is why I have this product 5 starts and will lower it only if I am disappointed. I called Rearth - spoke with Charlie. He was incredibly helpful. He asked me for my order number and informed me that a new batch has been manufactured with this issue fixed and they will ship it out to me as soon as they receive them free of charge. Furthermore, he gave me a hint on how to get the creaking to stop. Remove the case and flex(HARD!) the left of the edge of the case. I hung up, and immediately received an order confirmation for my new case. It will be shipped next week. Meanwhile, I followed instructions and the creaking, popping etc has 99% stopped.
So in conclusion: great case with a small rectifiable issue, fantastic customer service, and overall a good experience.
I say, give them a chance. I'll update this when the new case arrives.