Top positive review
3 people found this helpful
Quite Comfortable. Excellent customer service from Safco.
on March 29, 2015
This chair has served me quite well for two and a half years, but alas the gas cylinder broke today and the chair refuses to stay elevated. Up until that point it was very comfortable even after prolonged periods of time (I use it full time in my work from home office. I've sent an email to Safco seeking a warentee replacement, but I suspect I'll have to buy a new cylinder myself.
Followup: After contacting Safco about the break, they sent me a new cylender totally free of charge. Unfortunately, the old cylinder has become fused with the caster base of the chair and nothing I do can get it apart. I managed to salvage the chair by buying a cheap ikea office chair and using the caster base from it.
I contacted Safco again and explained that I wasn't able to separate the cylinder from the base of the chair. They sent me a whole new base, completely free of charge. The customer service from this company has been amazing. I've now had the chair for two years and it is still as comfortable as it was the day I got it, truly a great chair from a great company.