Top critical review
2 people found this helpful
Terrible Lacing System
on December 27, 2017
the only thing i like about these shoes is the tread. the lacing system is horrid. the plastic piece that is supposed to keep the laces "tied" loosened up on every run. i had to stop frequently on my runs, which i find very annoying. who uses wax for shoe laces, too? wax laces increase the chances of them loosening up, as well. because i kept cranking down on the lock, i developed tensor tendonitis, which made me stopped running for several months (yes, that was my fault).
when i called salomon about the issue they said the lock shouldn't be loosening up. they charged me to send me new laces (thanks for charging me when your system stinks). no apology. when i received the new laces, i found them extremely difficult to insert through the tiny holes. they give you a piece of plastic to thread the lace through. because the plastic piece is mushy, you can't get it through the holes to insert the new laces. i wasted so much time on trying to thread these shoes. i am absolutely frustrated with the lacing system and having spent nearly $100 on these shoes.
i had high hopes for these shoes. the only redeeming quality is the tread; however, what good is the tread when i can't thread the laces and use the shoes??? if solomon's customer service had an ounce of compassion and a better solution (and didn't charge me for the new laces and locks), perhaps i wouldn't be as angry as i am. what a waste of time and money. i don't recommend theses shoes -at least this lacing system.
i even asked my shoemaker if he could change the lacing system, and he said it would be difficult and costly. i would prefer regular laces that do not cut into the top of my foot. i am sure solomon could improve upon this product by using a real lacing system instead of trying to be different.
so, it is a beautiful snowy day, and i have no good running shoes with great tread.
- laces cut into top of foot
- customer service less than helpful
- lace locks do not work well
- stop to tighten laces frequently