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8 people found this helpful
Zipper broke after 6 months... Where is Samsonite quality?
on May 17, 2013
I like the idea of this bag... But I find it shocking the zipper of the main pouch (where the computer is) broke after six months. For a road warrior tool, this is not acceptabel, particularly from a "brand" name. I have dealt with the the teared zipper for three months, but now the zipper broke entirely, so I can't use this anymore. Maybe I got a lemon, but I am highly annoyed.
A few other design issues:
- The telescopic handle is pretty unsteady, and some of its screws on top are coming loose easily (I had to tighten them twice, and no, I don't dance around in airports)
- you can't unload your computer without unzipping the pouch all together... In which case the bag doesn't stand up anymore (bad overall balance)