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on May 25, 2014
Initially the lock seemed to be of good quality. But, on my first trip with it, after getting to my hotel and emptying my luggage, and locking it up again on the luggage, it never opened again from that time forward. It would not unlock no matter what I tried. The red button on the bottom was out suggesting that the TSA people had opened my luggage when I got to my room. However, it was pushed back in according to directions, but still, the lock would not open. I had to eventually get a heavy wire cutter to cut this useless lock from my luggage.
10 people found this helpful
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on March 10, 2016
Garbage. 2 out of 4 failed. One was on my suitcase and I had to cut it off with a hacksaw. Two comments here - 1/ even if you carefully set the codes, there is no guarantee they will open later. 2/ if you have to cut them off, it is dead easy, as they are not made of hardened steel. Don't buy - you will be sorry.
4 people found this helpful
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on April 21, 2012
This luggage lock is by Samsonite; the well renowned luggage manufacturer. It is TSA approved meaning that TSA agents can inspect your luggage without destroying your bag and/or the lock. It also has an added feature that let's you know that the lock was opened by a TSA agent. This is a good feature to have which will make you verify that your luggage is still intact. Overall it is a good lock and it is money well spent. The instructions are quite straight forward and the combination lock is easy to personalise. I hope you enjoy the product as much as I have.
32 people found this helpful
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on January 16, 2016
I bought two of these for a family trip. I set my combo for both of them and tested them a few times before locking my bags. Since I keep my bags locked even when at the hotel, after being out I went back to go open the lock and the combo I setup ended up changing some how on one of the locks. Thankfully it was only by one number (the last one) so I was able to remove the lock. I tried resetting the combo for that lock and it worked once but then after that one time I couldn't get it to open again and had to buy a replacement while on my trip. Still can't get it to open, but the other lock works just fine. Not sure what happened but for the price these go for and to have the Samsonite name on the lock and this happened I'm a bit disappointed.
One person found this helpful
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on May 8, 2013
have used these before and I find them very good - so do the TSA, apparently, as very often in the course of my international travels, I find them missing after reaching home and seeing an "INSPECTED BY TSA" notice in my bag !!!
12 people found this helpful
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on July 21, 2014
Expensive for what they do but I wanted something durable and these are. The TSA indicator is useful, to me, although for the life of me I cannot figure out why the TSA has to open my luggage when an x-ray scan cannot be showing anything controversial. How can what they are doing be safe if they can't trust the x-ray scan? Anyway, I can tell if someone has been in my luggage and I can reset the indicator easily. Hang onto the instructions, though, if you are interested in this. I now have a set of instructions in my phone as a PDF. Another thing to watch for is that if you do not spin the tumblers, the lock can open and fall off. Again, I think the TSA was to blame for this, but I cannot be sure so I mention it. The locking end of the hook does not enter the lock body itself and is only kept from opening by the collar you see in the upper left of the photo.
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on July 19, 2016
Worst lock ever, bought 2 of this (one as a spare) the first trip everything was good, second time my lock got opened byt the TSA since the red ring popped, the thing was that i couldn't open it with the combination i set, after trying almost half the combinations possible it opened, 2 of the dials moved 1 number, i reset it and used it again, then it happened again, so i decided to use the spare lock, i set the combination and during a trip customs asked me to open the lock and couldn't open it with the set combination, had to break it.

Even worse, i emailed Samsonite, they answer: Locks don't have warranty. Don't waste your money on this locks
One person found this helpful
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on November 12, 2016
Purchased because of the pretty floral design that made it different. Upon receipt it surprised me that the hasp did not fit into the lock but is held in place by an exterior plastic piece. I'm not sure how secure this is. Apparently this is something new. Also, the lock numbers are difficult to read in certain light but do show up well if you rotate it out of direct light. I have not had occasion yet to reset the alert; it pops the bottom key portion out of position and you have to use a pointy object to push it back into the lock. I prefer a hasp in lock setup with color alerts and not having to use any tool to reset. Because I know there is another model lock out there that does this, I would not purchase this model again.
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on December 9, 2015
I bought this item over a year ago and just recently needed to use it. Easily reset the default combination and opened and closed the lock several times during my trip. Got home and the lock refused to open. Note: this was a car trip so the bags were not handled by airline carriers who can be rough. After several tries I decided to use a screwdriver to twist the hasp open, it was way too easy to do. This is not a very secure lock, and too easy to break open. I thought the Samsonite brand would have come with better quality. Very disappointed.
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on December 19, 2016
I have mixed feelings on these. The hoop only recesses into a groove, instead of into a hole like all of my other locks. The design seems less "sturdy" and I did have one (of the 3 I purchased) come open during a trip. You can see what I mean if you look at the picture of the silver one.
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