The device does not calculate calories burned correctly. I contacted the company and they acknowledged this is an issue. I find it absolutely unbelievable that they just released a fitness product that doesn't correctly calculate calories. it's absolutely mind boggling. It's such a shame because this watch is awesome for everything else. I have had Samsung phones for years. I was so excited to try this watch. One would think that if ACTIVE was in the name, it would work as a fitness device. Unreal.
Here is a snip from my chat with the first Samsung rep:
Me: I just got my new Active 2. I love it so far; however, the calorie count for workouts is very wrong. When I researched a little bit, I found that this is apparently an issue your company has had with several of its watches. Is there a fix for this?
10:12 AM
Sorry for the experience. Unfortunately for now the bug isn't still fix.
After expressing disbelief, she passed me to the next rep:
Me: So, you're telling me you released a fitness product that cannot correctly calculate Calories?
10:35 AM
I'm sorry for the inconvenience caused.
10:37 AM
But I want to inform you that we have no such reported issues yet. (Which is opposite of what the first rep said and is proven to be false for their watches as you just have to google calorie count issues and samsung to see all of the complaints.)
This was horrible. I might actually have to switch to apple products which makes me want to puke.
DO NOT BUY THIS DEVICE UNLESS YOU DON'T CARE IF THE FITNESS INFORMATION IS CORRECT.
Funny note: When I got a copy of the transcript emailed to me, they deleted the part where their employee said they were aware and it was a bug. Just mind boggling.
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Samsung Galaxy Watch Active2 w/ enhanced sleep tracking analysis, auto workout tracking, and pace coaching (40mm), Aqua Black - US Version with Warranty (Renewed)
$144.97
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Works and looks like new and backed by the Amazon Renewed Guarantee
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Works and looks like new and backed by the Amazon Renewed Guarantee
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From the manufacturer
Insights that push you further
The Samsung Galaxy Watch Active2 is designed to help you learn more so you can achieve more. It goes beyond tracking steps and calories to offer actionable insights on everything from your running style to your heart rate.* Connect seamlessly via Bluetooth to your favorite apps so you can keep moving and a sleek, all-new design means you can wear the Galaxy Watch Active2 everywhere from the gym to the pool to your bed.
Comparison Chart
Galaxy Watch Active2(BT) |
Galaxy Watch3 BT |
Galaxy Watch BT |
|
|
OS
|
Tizen OS 4.0 | Tizen OS 5.5 | Tizen OS 4.0 |
|
Size
|
44 x 44 x 10.9 [AL] | 45 x 46.2 x 11.1 [SUS] &[Ti] | 46 x 49 x 12.9 [SUS] |
|
Chipset
|
Exynos 9110, 1.15GHz CA53 Dual | Exynos 9110, 1.15GHz CA53 Dual | Exynos 9110, 1.15GHz CA53 Dual |
|
Memory
|
768MB + 4GB | 1GB + 8GB | 768MB + 4GB |
|
Display
|
360 x 360 Super AMOLED | 360 x 360 Super AMOLED | 360 x 360 Super AMOLED |
|
Battery
|
340mAh (60H) | 340mAh (56H)340mAh (56H) | 470mAh (80H) |
|
Durability
|
5ATM + IP68 / MIL-STD-810G | 5ATM + IP68 / MIL-STD-810G | 5ATM + IP68 / MIL-STD-810G |
Compare with similar items
|
SAMSUNG Galaxy Watch Active2 (Silicon Strap + Aluminum Bezel) Bluetooth - International (Aqua Black, R820-44mm)
|
(Renewed) Samsung Galaxy Active 2 Smartwatch 40mm with Extra Charging Cable, Pink Gold - SM-R830NZDCXAR
|
SAMSUNG Galaxy Watch Active 2 (40mm, GPS, Bluetooth, Unlocked LTE) Smart Watch with Advanced Health Monitoring, Fitness Tracking, and Long Lasting Battery, Pink Gold - (US Version)
|
Fitbit Versa 2 Health and Fitness Smartwatch with Heart Rate, Music, Alexa Built-In, Sleep and Swim Tracking, Black/Carbon, One Size (S and L Bands Included)
|
|
|---|---|---|---|---|---|
| Customer Rating | (44226) | (3004) | (3645) | (44226) | (114001) |
| Price | $249.00 | $210.00 | $179.99 | $221.80 | $178.95 |
| Sold By | North To South | universal goods | CTGINC | Amazon.com | Amazon.com |
| Color | Black | Aqua Black | Pink Gold | Gold | Black/Carbon |
| Item Dimensions | 1.57 x 1.57 x 0.43 inches | 7 x 3 x 2.5 inches | 4.1 x 5.2 x 3.35 inches | 1.57 x 1.57 x 0.43 inches | 1.56 x 1.59 x 0.47 inches |
| Operating System | Tizen OS 4.0 | Android | Tizen OS | Tizen OS | Android |
Customer Questions & Answers
Customer reviews
Top reviews from the United States
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Reviewed in the United States on September 27, 2019
Size: 40mmStyle: BluetoothColor: Black
Reviewed in the United States on September 29, 2019
Size: 40mmStyle: BluetoothColor: Black
Reviewed in the United States on June 9, 2020
Size: 40mmStyle: BluetoothColor: SilverVerified Purchase
Top reviews from other countries
Carlos Arroyo
GENIAL, PERO NO HAY QUE CONFIARCE¡
Reviewed in Mexico on October 15, 2020Size: 44mmStyle: BluetoothColor: SilverVerified Purchase
GENIAL, PERO NO HAY QUE CONFIARCE¡
Reviewed in Mexico on October 15, 2020
HOLA, ME GUSTARIA DARLES MI PUNTO DE VISTA DE ESTE RELOJ DE SAMSUNG GALAXY ACTIVE 2, COLO PLATA.Reviewed in Mexico on October 15, 2020
VERSION DE ESTADOS UNIDOS, YA QUE EN MEXICO NO EXISTE EL COLOR PLATA.
BUENO COMENZAMOS.
EL RELOJ, LO COMPRE EN AMAZON DAY EL DIA 13 DE OCTUBRE 2020, POR ENDE LLEGO AL OTRO DIA.
SU CAJA LLEGO TOTAL MENTE CERRADA Y ASEGURADA DE AMAZON.
YA CUANDO ABRI LA CAJA, ENCONTRE LA CAJA DEL DISPOSITIVO, NO ESTAB ADAÑADA, PERO SI TENIA UN SELLO DE SEGURDAD ABIERTO. ( DE PAPEL DE SAMSUNG )
EL CUAL ME ESPANTO MUCHO POR QUE PENSABA QUE ME DARIAN JABON O ALGO SIMILAR, OCEA UNA ESTAFA.
CUANDO ABRI LA CAJA, ESTABA EL DISPOSITIVO Y SU CARGADOR.
EL RELOJ NO TENIA NADA DE PILA, TOTALMENTE DESCARGADO Y NO CONTABA CON LAS MICAS QUE SAMSUNG LE COLOCA A SUS DISPOSITIVOS, NI EN EL CARGADOR, NI EN EL RELOJ.
EL CUAL ME HACE PENSAR QUE: ALGUIEN MAS MANIPULO EL RELOJ ( POR ENDE LE QUITO ESAS MICAS) ANTES DE COLOCARLO EN SU CAJA COMO SI FUERA NUEVO.
PROCEDI A CARGARLO Y EMPEZO POCO A POCO, NO LO ENCENDI, HASTA QUE LLEGARA AL 100 DE PILA.
UNA VEZ ALCANZADO EL 100 DE BATERIA, PROCEDI A ENCENDERLO Y SIN PROBLEMAS, JALA BASTANTE BIEN CON MI GALAXY S10+ .
ME DIO DESCONFIANZA QUE LA CAJA TUVIERA UN SELLO DE SEGUIRDAD SAMSUNG LA DE PAPEL VIOLADA Y QUE NO VIENIERA CON MICAS PROTECTORAS.
A SI ES QUE: PIENSO, HAY DE DOS: O ES UN DISPOSITIVO DAÑADO QUE RECONSTRIYERON Y LO VENDIERON COMO NUEVO ( ya que decía nuevo) O ALGUIEN MAS LO USO UN RATO Y COMO LA MICA DE PASTICO ES MAS FACIL DE CONSEGUIR QUE LA DE SAMSUNG DE PAPEL, SOLO LE PEGO UNA NUEVA Y LISTO LO ENVIO.
HABLE CON SAMSUNG MEXICO UBICADA EN POLANCO CDMX, PARA SABER SI ELLOS CUBREN LA GARANTIA EN CASO DE SER NECESARIA Y ME COMENTAN QUE NO¡ YA QUE NO ES UN DISPOSITIVO ( VERSION ) QUE SE VENDIO EN MEXICO, NO CUMPLEN CON LA GARANTIA.
PERO SI PUEDEN AYUDAR A CONTACTAR A SAMSUNG ESTADOS UNIDOS, Y POR ENDE YA EN EUA TE HACEN VALIDA LA GARANTIA, DESCONOZCO SI LOS GASTSOS DE ENVIO CORRAN POR TU CUENTA O LA DE SAMSUNG EUA. QUIEN SABE¡ ESTA ES MI HISTORIA.
DETALLES DEL PEDIDO:
LLEGO EN BUENAS CONDICIONES ( NO ROTO,NO ESTRELLADO O RAYADO)
CONTIENE EL RELOJ COLO PLATA VERSION EUA
CONTIENE CARGADOR
ME HA FUNCIONADO BIEN EN S10+
LA CARGA INALAMBRICA FUNCIONA BIEN TNATO CON EL CELULAR Y LA POWER BATERIA DE SAMSUNG.
CARGA MUY RAPIDO Y HASTA EL MOMENTO LE HA DURADO LA PILA.
CORREAS INTERCAMBIABLES, SE VE EN BUEN ESTADO SU SISTEMAS PARA CAMBIARLAS.
SI HACE LLAMADAS.
SI PUEDES CONTESTAR MENSAJES.
POR EL MOEMNTO TODO BIEN.
MUCHA SGRACIAS POR EL PRODUCTO, ESPERO Y NO ME FALLE¡
ESTOY MUY CONTENTO CON EL.
ESPERO Y LES SEA DE UTILIDAD. SUERTE
Images in this review
Daniel
Excelente producto
Reviewed in Mexico on November 28, 2019Size: 44mmStyle: BluetoothColor: BlackVerified Purchase
iECCO1111
Elegante, ligero y hermoso¡
Reviewed in Mexico on January 5, 2020Size: 44mmStyle: BluetoothColor: SilverVerified Purchase
Elegante, ligero y hermoso¡
Reviewed in Mexico on January 5, 2020
En la caja sólo viene el reloj, instructivo y cable cargador. El reloj no viene con plásticos protectores en la caratula, ni en el sensor; por eso en un principio creí que me habían enviado un reloj usado, después revisé videos y vi que así los venden. Es un reloj muy elegante y funcional. Es ligero y la correa es de un plástico suave, agradable al tacto. Lo estuve probando al realizar llamadas y se escucha fuerte y claro, sin interrupciones.
Reviewed in Mexico on January 5, 2020
Images in this review
Wendy Villafaña Perez
Bueno pero si tiene fallas no funciona la garantía
Reviewed in Mexico on September 25, 2020Size: 40mmStyle: BluetoothColor: Pink GoldVerified Purchase
Zero Bathory
Es excelente, pero...
Reviewed in Mexico on January 15, 2020Size: 44mmStyle: BluetoothColor: BlackVerified Purchase
