Samsung : FTQ307NWGX 30 Freestanding Induction Range, 4 Cooktop Elements, Convection, Self Clean
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Top Customer Reviews
Let me say second, that I had the first stove (same model) sent back to the store after the first round of problems.
The largest burner (front left) drops it's temperature without warning or indication. The temperature just dives, and this makes sauteeing and frying extremely difficult - I have ruined many dishes because of soggy crusts and rubbery filets.
The other main problem with stove #1 was the noise. When I boiled water with one burner and cooked something else on other burner, the stovetop would make high-pitched screeching noises that sent me out of the kitchen (apparently, I'm part dog). I found it difficult to cook from the other room, so I basically could only use the stove as a glorified hot plate, only using one burner at a time...
Well, my replacement range (Samsung Induction FTQ307) did well for a few months, then the problems have returned. The large burner kicks out after using it on #7, and the burners are making horrible squealing noises, just like before.
New problems!: The cooktop randomly changes the level at which I am cooking without warning. For example, if I have the back burner going on level 8, it lowers itself to 5.5 for no reason - no spillovers, nothing. It doesn't even beep when it does it, so I have no idea that the burner has been lowered. I thought my husband was playing a joke on me, but he swears he didn't do it, and it's done it when I'm alone.
The oven beeps when temperature set is achieved, but the oven is 100+ degrees cooler than it says. It takes an inordinate amount of time for the oven to heat up.Read more ›
The large burner is useless. It requires a very large pan to cover the induction coil in its entirety. If you bump the pan off center, it will shut off and report a fault that cannot be overridden until the burner completely cools down. If you are making an omelet and so much as tip up the pan up to redistribute the eggs, it faults and your omelet is ruined because the pan won't fit on a smaller burner. Even flipping the breakers off and on will not clear the fault. An authorized Samsung service tech that came to repair it says this is by design because of the power of the burner. I say that is ridiculous. Anticipating a problem, I once shut it off to pour off bacon grease so I could wipe out the pan and use it for scrambled eggs and when I turned the burner back on (with the hot pan in place) it still faulted and refused to heat. I have walked away from simmering pots, only to return to find the burner has shut off by itself.
The burners normally give off an annoying buzz when cooking but when you use two burners on the same side of the range it makes a louder pulsing buzz and reduces the heat of both. When we cooked Thanksgiving dinner and needed multiple burners and the oven, the turkey was barely cooked when it should have been done (based on weight and temperature). We had a dining room full of guests and it took more than an hour longer to finish cooking. I bought an analog oven thermometer to test the accuracy of the oven's thermostat and it was low by 20 degrees.Read more ›
When using a high heat setting (boiling pasta, stir frying, etc.) the unit will stop heating for no apparent reason. After powering down the range and then restarting it, I could resume cooking. Unacceptable in a new range of this caliber. After it happened a 4th time, Samsung issued me an RMA. I am a little gun shy now and will probably select a different range.
Also, the cooling fan had been replaced twice in those 11 months because of very noisy bearings.
If you do decide to take your chances with this range, make sure you purchase the extended warranty because repairs to this unit are very expensive.
Most Recent Customer Reviews
Just a POS. A lot of issues and a load of money.
UPDATE: It blew the whole house fuse. Samsung told me to unplug it and not use it....and they will call me... Read more
Have had this range for about 4 years and have had no problems with it at all. I cook all the time and the burners respond immediately to my changing of the temperature. Read morePublished 9 months ago by Amazon Customer
Wasn't an Amazon purchase, but I own this model. Purchased in 2012, extended warranty. After 3 years of wonderful use it burns out the inverter and power control board. Read morePublished 10 months ago by Justin Smith
We've had this for 3 years with no unusual problems. It's hard to guess whether the company had quality-control problems or some of the problems were user- or site-related, but I'd... Read morePublished 16 months ago by j t axline
I loved this stove until the broil died, then the bake setting no longer worked. Finally I could only use the oven in convection roast mode. Read morePublished 19 months ago by C A.
Have wanted an induction stove for years and finally made the jump. My wife and I were duly impressed and the unit met our expectations. Read morePublished on November 4, 2012 by Larry M. Menkes
I did not got mine from Amazon, but from one of the local store here. The looks of the range is superb. After using for little over a year, it started to break down. Read morePublished on October 25, 2012 by shoeme