Top positive review
114 people found this helpful
Worked great before it died, but it's got a 10 year warranty
on November 1, 2016
This was my first Samsung flash drive purchase. I wanted a USB 3.0 device and I liked the overall aesthetic of this drive, with the aluminum body and cap which was easily held on with a lanyard string to prevent it from getting lost. The drive itself is very compact and easy to lose if you don't keep it somewhere conspicuous. I just kept it on my key-chain and that worked for me. It also came in handy when I needed quick access to the USB drive. I was able to store and transfer so many files with the 128GB capacity. The USB 3.0 speed was a welcome addition. I purchased this in March and it just died at the end of June, so I got 4 months of usage before it died. Luckily, this drive is backed by a 10 year warranty from Amazon. I was not aware of this until I contacted Samsung for warranty service. They wrote the following email to me:
"Please contact Amazon for Warranty service as they are under contract to fulfill the warranty for units purchased from their site. The contract they are under requires them to replace it under warranty for its entire 10 year Warranty period.
You might have to ask for someone higher up as some lower level agents are not aware of the contract for some reason and go based off their 30 day return policy."
I then contacted Amazon via their online customer chat and asked for a replacement. I was told the drive was out of my 30 day return period and that I would have to contact Samsung. Guess what? I copied and pasted the above response from Samsung in quotes and was given a return label and sent a replacement drive by the same online customer service representative! So, if you encounter the same problem, feel free to copy and paste the response I got. Now I anxiously await my replacement.
I received my replacement a couple days later and it works just as great as the first drive I received. Fingers crossed that this one will last much longer. I didn't keep anything on the drive that was mission critical but if you are keeping important files on your flash drive, it's a good idea to make a backup copy on your computer or another drive just in case your Samsung USB drive dies on you.
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