-Call costumer support multiples times and no fix.
-try to install the app for chrome and says that this device is not supported?!
- I open a ticket in Samsung and the resolution was that because i live in Puerto Rico "commonwealth in association with the US" this app is not available in my region. I try to install the app in another Samsung model SMT350 and succeed without issues. "btw the smt350 was not rooted!"