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Samsung Gear 2 Neo Smartwatch - Black (US Warranty)Discontinued by Manufacturer
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- Smart Notification: Samsung Gear 2 Neo allows you to make and receive calls and read more on a large sAMOLED display making communication smooth and seamless.
- Instant Notification: Samsung Gear 2 enables you to receive instant notifications from your phone and apps plus a variety of 3rd party apps which you can view clearly on a sAMOLED screen. Additional accessories must be purchased separately. Make sure they are compatible with the Gear 2 Neo before purchase.
- Personalized Fitness Motivator: Samsung Gear 2, with its built-in Heart Rate Sensor, S Health features, and pedometer, track your daily pattern of exercise to give you customized real time coaching to help you achieve your goals.
- Enjoy Music On The Go: Gear 2 Neos Standalone Music Player connects with Bluetooth headsets to bring musical enjoyment to your fitness routines without the need to carry around a smartphone.
- Compatible with Samsung Galaxy S5 / Galaxy Grand 2 / Galaxy Note 3 / Galaxy Note 3 Neo / Galaxy Note 2 / Galaxy S4 / Galaxy S3 / Galaxy S4 Zoom / Galaxy S4 Active / Galaxy S4 mini /Galaxy Mega 6.3 / Galaxy Mega 5.8 / Galaxy Note 10.1 (2014 Edition) / Galaxy NotePRO (12.2) / Galaxy TabPRO (12.2/10.1/8.4) [Compatible device models to be further expanded] Devices must have the following criteria to be compatible: Android version 4.3, Jelly Bean or higher / WVGA or higher screen resolution / 1.5GB or higher memory
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Samsung Gear 2 Neo Smartwatch - Black
Samsung Gear 2 Neo
The Samsung Gear 2 Neo is the smart companion watch tailored to your look and lifestyle. With real-time notifications, calls and fitness tracking right at our wrist, you can stay focused in the moment. No matter where your day takes you, your Gear 2 Neo matches your style to keep you connected without feeling distracted.
The Perfect Match
Customize Gear 2 Neo to reflect your personal style.
Now you can change your band color anytime you want to create your own unique look.
Make your Gear 2 Neo your own and keep your style fresh by customizing your Gear 2 Neo lock screen, background and font.
Tailor your Gear 2 Neo with Gear Manager. Change your camera settings, enable or disable features, organize apps and more.
Stay in the Moment
Keep your hands free—it’s all in the wrist.
Keep distraction at arm’s length with Quick Glance notifications, such as texts, phone calls, and even 3rd party application notifications right on your wrist.
With Voice Command on the Gear 2 Neo, you can make and receive calls, right on your wrist. It’s also easy to respond to texts, check email and more on an incredibly crisp 1.63-inch Super AMOLED display.
Gear 2 Neo keeps up with your life, wherever you go.
Take your playlists with you wherever you go, with a stand-alone music player built right in. Now you can leave your phone at home when you go for a run.
S Health tracks your steps, calories burned and heart rate so you can achieve your fitness goals and improve your overall health.
No more getting up to search for the hidden remote control. Now you can control your TV right from your wrist, using WatchON and the built-in IR blaster on the Gear 2 Neo.
Whether you’re heading in for a meeting or a jog on the beach, Gear 2 Neo is protected by an IP67-certified dustproof and water-resistant design.*
Pair your Gear 2 Neo with the following Samsung devices:
Samsung Galaxy S 5
Samsung Galaxy S 4
Samsung Galaxy S III
Samsung Galaxy Note 3
Samsung Galaxy Note II
Samsung Galaxy Mega
*Water-resistant and dustproof based on IP67 rating, which tests submersion up to 1 meter for up to 30 minutes. Not shockproof.
Top customer reviews
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Long story short: after much arguing with Samsung, they will not honor the warranty. They are calling the device out of warranty because there is a screen / glass issue. Nevermind that there are no cracks, scratches, or chips in the glass to suggest it was physically damaged - the glass is simply coming unglued from the LCD. What's more, the remaining major issues with the device they will not fix (Bluetooth doesn't work, it boots to an error screen, and it won't hold a charge - all of which happened at different times and are unrelated to the glass), unless I pay them $149 to fix the screen.
~ 3 months: Bluetooth starts getting flaky. Have to periodically disconnect it and reconnect it from my phone or reboot it for it to find it again.
~ 5 months: The glass starts to delaminate from the LCD with no clear damage or cause - it isn't chipped, cracked, or scratched. It began in one corner and started working its way around the edges.
~ 7 months: The Bluetooth dies completely and will not turn back on. When I'd try to turn it back on in settings, it would pop up a "Processing" message, then turn back off. So I factory reset the watch back to original settings. After factory reset, the watch booted to an "Unknown error" screen and would boot no further.
~ 8 months: Watch stops charging, so now I can't even boot it back to the "Unknown error" screen to show anybody. Fortunately I took a picture first.
~ 10 months: Finally get around to opening a ticket with Samsung and send the watch in for warranty service. After they get it, I get an email telling me the repair price has changed from $0 to $149, with no explanation. When I call in (since their website wasn't working), I'm told the "certified engineer" (which they had to repeat about 10 times, as if I care whether or not the person is certified) categorized the screen as physically damaged. In addition, they refuse to fix any of the other issues with the watch unless I also pay them to fix the screen.
UPDATE (older - before the BT died and glass began to separate):
Still reasonably happy with my Gear 2 Neo. However, given there are now non-proprietary smart watches available, if I were buying again, I'd give those some serious consideration. This does what I need, but some of the newer devices have a bit more maturity - better UI, more attractive, work with non-Samsung devices, etc... One of my coworkers just bought a Moto 360, it definitely is a more attractive device. Samsung also now has the Gear Live, which is not proprietary to Samsung phones. Given that, I have a hard time seeing a compelling case for the Gear 2 Neo at this time - even if you want a Samsung watch, check out the Gear Live first.
Some of the quirks I mentioned in my review below (which was written on release day) have been addressed. The pulse feature is somewhat improved - it doesn't constantly tell me to sit still. The "S Health" integration still has a couple issues, but is cleaner than it was. The bugs in "Fitness for Gear" have largely been addressed.
All that said... Given the other options, I think the Gear 2 Neo's days are numbered.
Just received my Gear 2 Neo in Mocha Grey, and wanted to jot down a few of my thoughts while they're fresh in my mind (these have been updated several times since with additional findings and to make things a bit more concise):
* Pairing it and connecting it to your Samsung phone is easy (just make sure to have the latest Gear Manager - especially w/ Note 3).
* Screen auto-lock feature is both convenient and secure (slide-to-unlock if your watch is near your phone - pattern unlock if it's not).
* Interface is easy to use.
* Can make it turn on automatically when you lift your wrist (at the expense of battery life).
* Time and weather on one's wrist.
* Find my phone feature rings your phone even if it is on vibrate.
* Bluetooth range is excellent.
* Voice memos make it easy to make yourself quick notes.
* S Voice dialing works well, even with some background noise (don't expect to text with it if there's background noise though).
* Sleep tracker estimates how restful your sleep is by how much you move at night.
* Fast and responsive - no stuttering or delays that I've observed.
* Band is replaceable with regular watch bands.
* Can store MP3's on the watch, and use it as an MP3 player when working out without having to bring your phone with.
* The "S Health" app on my Note 3 doesn't want to sync with the Gear 2, but the "Fitness for Gear" app that works with the Gear 2 doesn't have support for weight and calorie tracking like "S Health" did (nor does it appear to support 3rd party ANT+ devices like "S Health"). Stupid having to use both apps when they're both from Samsung.
* The "Fitness for Gear" app also is a bit buggy. Sometimes I open it and have data and it will sync, and sometimes I open it and it shows "no data" and won't sync. Has a few other display bugs too (like sometimes the history comes up in a giant font where half the data is off-screen and inaccessible). I assume this will be fixed soon (but if it doesn't get fixed I'm going to knock another star off).
* While the device is not as bulky as the original Galaxy Gear, it's certainly not small - especially if you have small wrists.
* Even though the device itself is not small, if you have large wrists the included band may be a bit snug.
* Heart rate is not taken periodically - only during exercise or on demand.
* Charging requires a proprietary cradle.
* It only works with Samsung phones, and long term I'm not sure how much 3rd party integration we'll see as a result.
* Application selection in their app store is quite limited.
* While the interface is easy to use, it is a bit bare bones in appearance.
A Bit of Both
* Battery life is mixed. With normal usage I get about two days. However, with heavier usage I get more like 36 hours.
* The pedometer is nice, but it tends to pick up other motions as steps (such as petting my cats). That said, if your gait is regular and you aren't doing other stuff w/ your hands, then it is seemingly accurate, so for exercise it is ok (just not as a daily total step counter - over the course of a day it seems to over-count by about 25% to 30%).
* Exercise tracker and pulse-based trainer is a good idea, but the pulse is inaccurate and finicky. For resting pulse I have to take it repeatedly while it tells me to be still and quiet. With exercise it obviously allows movement, but the accuracy is doubtful (told me I had a 58 pulse while taking a walk yesterday - I'm not in that type of shape). If I can't figure out a way to improve this, it will move to the con's list.
* Remote control feature is a neat idea, but it's inadequate for many setups (such as if you use a receiver or a Blu-ray player) - it only controls the TV and set-top box. It also lacks the complex navigation for the guide and DVR on the cable box. If you mostly watch TV though and don't use a receiver, then it might be a convenience for you. Would be better if they made it programmable.
The Gear 2 Neo is functional, but still just a bit large, limited, and rough around the edges. At present (4/11/14), this is likely the best smart watch available, but smart watch technology is still not quite fully mature - if you get one, consider yourself an early adopter. I can't give it 5 stars, but it is pretty consistent with what I was expecting, so I think the 4 stars are warranted. If they don't fix the "Fitness with Gear" bugs or I can't find a way to get a more reliable pulse out of it during exercise, then I may reduce my rating to 3 stars. Part of the reason I got the device was to have one device that did it all.
Also, if you are thinking about buying one, be aware that Android Wear gear from Motorola and LG is supposed to come out this summer. I can't speak to feature set of those devices yet (nor their battery life), but the pictures make them look a bit more polished than the Gear 2, and they will work with any Android phone with a new enough OS (rather than just Samsung's), so they'll probably get better 3rd party app support as well.
If you're determined to get a Gear 2 Neo or Gear 2 now though (which is not a bad thing - obviously I decided to get one myself)... The only significant difference that I'm aware of between the Gear 2 Neo and Gear 2 is that the Gear 2 has a camera while the Neo does not (I've heard others comment that the Gear 2 also has a stainless steel body while the Neo is plastic - I can confirm the latter, but haven't looked into the former). However, unless you see yourself taking pictures from your wrist often (it doesn't face the right direction for video chat), I'd recommend saving the $100 and getting the Gear 2 Neo (particularly when the technology is still in its infancy, since we're going to see much better devices come out over the next couple years).
Last week, the case broke where the pin for the band seats so the band won't stay attached. A quick search on the Internet and this is clearly a manufacturing defect - you can find several pictures more or less exactly like the one I've attached here. The watch wasn't abused - this didn't happen because someone fell down or pulled too hard on the band. I just reached down one day after putting it on and the band fell off.
I've spoken with Samsung support several times about this so far. Evidently their repair order system doesn't have a slot for smart watches, so they told me on three separate occasions that the serial number printed on the back of the watch and displayed in the watch info screen is not correct. (The first time they said they'd call back in 24-48 hours after they "researched" the serial number - they did not) They keep asking for cell phone hex numbers and cell phone serial numbers and the people who answer the phone are too inexperienced to realize that this isn't a phone and doesn't have a phone format serial number. My fourth call I finally convinced them to just process the repair request - they wanted me to pay $150 for a repair because the warranty doesn't cover physical damage.
This is obviously a manufacturing or design problem - the plastic holding the pin for the band is just too weak to hold up to normal everyday use. Arguing that point with Samsung support got them to send me a label to ship the watch without paying a repair fee up front, but with the admonition that I'd have to pay for it if they "found" that this was not covered by the warranty. Based on other complaints I've been reading about similar issues with Samsung, it seems unlikely they aren't going to decide I have to pay them 3/4 of the price of the watch (plus shipping) to band-aid their design flaw. I'll update this with the result of my return, but I'm not optimistic.
UPDATE::Samsung did eventually replace the watch under warranty because of this defect, but they did not do so readily or willingly. When they initially received the watch, the repair department completely disregarded the information I sent and assumed that I had broken the watch through rough handling or abuse. They claimed it was "out of warranty by condition". I collectively spent 3 hours on the phone over the course of about 10 calls, was lied to, hung up on and generally mistreated for most of it. The have a black hole that they send undesirable upset customers to called "The Office of the President" - as far as I can tell this is just a voice mailbox that no one ever listens to - if they offer to transfer you to it, don't take them up on it unless they're sending you to a live person. I eventually had to prove that I was willing to do whatever it took to legally establish that this watch was covered by the warranty, and even then it took three additional calls to get everything sorted. I strongly recommend against buying this watch - it's not worth the trouble.