|Item model number||RF22K9581SR|
Samsung RF22K9581SR 36" Counter Depth French Door Refrigerator with 22.1 cu. ft. Total Capacity, in Stainless Steel
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- Unhook and haul away of old refrigerator
- Basic hook up of 1 new customer-supplied refrigerator
- Any parts required to install the new refrigerator
- Please allow a 3-hour window for the work
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- Samsung Family Hub French door refrigerator features a WiFi-enabled LCD touchscreen, so you can easily manage everything from temperature controls to your calendar
- Built-in cameras connect to a smartphone app to show you if you’re out of eggs while you’re at the store, and when you don’t feel like shopping you can order groceries from the touchscreen panel
- Keep track of events, share photos and leave notes for each other from your phone or directly on the Family Hub
- Stream your favorite music while you’re cleaning or catch up on a show while you’re cooking with Family Hub’s entertainment options
- Triple Cooling System utilizes 3 evaporators and 2 compressors for temperature and humidity control in all 3 zones, so your food stays fresh
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36" Counter Depth French Door Refrigerator with 22.1 cu. ft. Total Capacity, 5 Glass Shelves, 4.45 cu. ft. Freezer Capacity, External Water Dispenser, Crisper Drawer, Energy Star Certified, Triple Cooling, Metal Cooling, Family Hub, FlexZone™ in Stainless Steel
Top Customer Reviews
- Can do a lot of stuff that you wouldn’t expect a fridge to do (keep notes, calendars, play music, etc.)
- There’s really nothing else like it as a competing product.
- Door hinge design requires a LOT of room in order to open compared to most other fridges.
- Even on sale, it is crazy expensive. Not a great value proposition. This is a purchase you make because you can, not because you have to.
- Doesn’t run stock Android, it runs Samsung’s Tizen, which has limited app support and a web browser that crashes… a lot.
- Terrible customer service. Got a problem? It’s your fault. Store tries to work with Samsung on the problem? It’s the customer’s fault AND that store’s fault. Customer proves there is a problem with product specifications? Go into overdrive and start making up lies about the customer.
Let me start by saying that overall, I like the fridge. It does a lot of cool stuff if it’s an item you can afford to purchase. It’s definitely a luxury item.
Here’s a quick run down of how it actually works in real life:
- Ease of setup – I found it fairly straight forward, but then again, I’m a techie that’s used to flashing my own FW for any android device.
- Sound quality – It can make noise when playing a radio station and you can understand that song, but that’s about as far as it goes. Think of it as on par with a super cheap clock radio. Good thing the fridge comes with a Samsung R3 Bluetooth speaker (once it arrives). IMHO, pairing the fridge with a Bluetooth speaker is a MUST.
- Calendar syncing – This isn’t s straightforward as you’d think. You have to setup the “StickiBoard” app to sync with your respective Gmail accounts.
- Weather – This is probably the most useful feature. Always handy to have the forecast displayed.
- In fridge camera – I haven’t found this to be that useful in real life, but time will tell.
- Ability to mark foods w/ expiration dates via the camera - I haven’t found this to be that useful in real life, but time will tell.
- TV mirroring – This only works for Samsung TV’s. I’ve got a 65” Plasma Panasonic Viera VT series. Samsung has not made nor does make ANYTHING that has black levels that can compete against this particular Panasonic, so this feature won’t add any value for a long time… at least to me.
- Storage layout – For things like fruit and butter, I think my older Whirlpool was better designed in regards to this specific task. Otherwise, it’s okay.
What started out as a something that was planned as a nice surprise for the wife ended up being a nightmare. Samsung called with all of the dimensions of the product (making me think there have been some issues with this in the past). I measured and all were good, except for the height… that required cutting about ¾” off the bottom lip of my oak cabinets. After sliding the fridge back, I came across a glaring design issue; the doors are very very thick and the hinge design requires about 2+ inches of additional space on each side in order to open.
Within hours of the delivery, I was back at the store to try and work something out to get it returned, as I really didn’t want o re-engineer my entire kitchen. That costs money… a LOT of money. I explained what was going on and they agreed, there was no way to make it work.
I got a call from Samsung wanting to discuss why I wanted to return the fridge. Normally, this would be good, but… they called:
1.) While I was at a customer site (you know, working that job that paid for the fridge)
2.) While I was hosting a conference call… on a speakerphone… in a conference room… supporting equipment “go live” at a major production plant.
I explained to the guy that was calling that it was not a good time, for the above reasons. He ignored all of that and insisted he had just one question, “Why did I want to return the fridge?” I told him it didn’t fit because Samsung designed it in such a way that it requires much more room than is specified, so I answered his question. Then he wanted to discuss it further, something I did NOT have time to do at that specific moment.
Did I mention that they were on a speakerphone, in a conference room? Hurray for Samsung! I could not have come up with a better way for them to come off as completely inept to a large group of people.
As luck would have it, I ran into the store manager I’d been working with while getting some stuff for the house. The store (a super major home improvement chain) had also had terrible luck with Samsung. First Samsung lied and said I wanted to return it due to “buyer’s remorse”. The store fought this. THEN they said all of their measurements were 100% accurate and I had no problems with the fridge, and they flatly refused the return.
Now I’m in the middle of a $30k kitchen renovation, triggered by a fridge purchase.
If you buy this, make sure you’ve got enough room to open the doors and buy from some place that has a good return policy because Samsung will try to crucify you if you have issues.