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Samsung RS265TDRS 26.0 Cu. Ft. Stainless Steel Side-By-Side Refrigerator - Energy Star

1.3 out of 5 stars 76 customer reviews
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  • Twin Cooling System
  • 4 Spill Proof Glass Shelves
  • External Filtered Water

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Product Information

Technical Details

Brand Name Samsung
Model Info RS265TDRS
Item Weight 295 pounds
Product Dimensions 35.9 x 35.8 x 68.6 inches
Item model number RS265TDRS
Capacity 26 cubic_feet
Part Number RS265TDRS
Form Factor side_by_side
Color Stainless Steel
Included Components ice_maker

Additional Information

ASIN B003RCD8JI
Customer Reviews
1.3 out of 5 stars 76 customer reviews

1.3 out of 5 stars
Best Sellers Rank #15,441 in Appliances (See top 100)
#1,182 in Appliances > Refrigerators
Shipping Weight 316 pounds
Date First Available June 11, 2010

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Product Description

26.0 Cu. Ft. Stainless Steel Side-By-Side Refrigerator - Energy Star

Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Color: White
I have owned this refrigerator for nearly a year. It is very quiet and it has lots of freezer storage space. However it has one problem that drives me up the wall. The ice dispenser plugs up about every three weeks and I have to take the ice bucket out and clean out the ice clog in the bucket and the dispenser chute with warm water.

Here is the scenario that always occurs. I have the freezer temperature set at -2DEGF. Mostly I leave the dispenser switch on "water". I switch it to "cubes" or "crush" when I want ice. After a several days I start getting a combination of crushed ice and ice cubes when I ask for cubes. After several more days I can only get crushed ice even though I have the setting on "cubes". After several more days, It just grinds away with nothing coming out.

Here is what I have to do to get Ice cubes. I open the freezer door and remove the ice bucket. Then I dump the ice from the bucket. I then run warm water through the extraction chamber to clean out the ice clog. The cubes/crushed ice has formed a clog. Then I have to pour warm water though the dispenser chute in the door. Yes, it is usually partially clogged too but the main clog is always in the ice bucket. After cleaning out the clogs, I put the ice bucket back in the freezer door and I am good to go for two or three weeks.

This problem started as soon as I got the refrigerator. I called Samsung and they sent me a new ice bucket. I thought my problem was solved. But it made no difference. The same problem occurred. I swapped the ice buckets a couple of times just to be sure. The problem was the same for both ice buckets.

I lived with the problem for a couple more months before I called Samsung and asked them to send a repairman. The repairman came a couple of days later.
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Color: Stainless Steel
Bought brand new set for my new home from best buy in 2012.

3 months later, the water line heater for the ice maker died. Apparently this is not a serviceable part, so samsung shipped a whole new freezer door to my home and a tech came out to install it.

But my biggest complaint is the ice maker. The ice maker in this thing is absolute fail on samsungs part.

First, it jams constantly! The design doesn't allow you to remove the jammed bucket without spitting crushed ice all over the floor.

Second, the ice maker still sucks even when it is "working". It's always a surprise when you get ice. After a lengthy delay, you either receive 1 ice cube, or 34 ice cubes all at once. There is no middle of the road. My house guests actually find it hilarious when I show them.

Oh, and no matter how many I've cubes you get, only about half of them will end up in your glass, the rest go on the floor. My dog loves this fridge and insists that I mention he rates this model 643 stars.

Never again will I purchase a samsung appliance... I recommend you don't either.
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Color: Black
On the surface, this is a great refrigerator. It's pretty, it's VERY quiet, it's energy efficient and the icemaker fits nicely in the door giving you more useful space in the freezer.

Unfortunately, despite the pricetag it's of VERY inferior quality (and I've seen more of the insides of this fridge than I've ever wanted to). The icemaker broke just before the 2-year mark (about $80 to buy a new one and install it yourself, although stores have trouble keeping them in stock they break so fast) and not long after I got that done, the fridge starts making ugly noises, and then gets warm, above 55 degrees (freezer is still ice cold). I took the refrigerator cooling unit apart and removed HUGE chunks of ice to get it going again, but the refrigerator seems to be permanently messed up now (common problem if you Google "samsung refrigerator not staying cold") and it won't get below about 44 degrees in the fridge.

I'm abandoning this $1200 piece of junk after barely 2 years of service and buying a refrigerator from a reputable brand. I can't see spending another dime on it because research (and personal experience) seems to show that if I pay to fix it, it will probably just break again down the line.

Oh, by the way it's not just me, a class action lawsuit was filed against Samsung about exactly this kind of problem across a whole line of their refrigerators:
[...]
It's still ongoing.
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Color: Stainless Steel
I just want everyone to know who is refrigerator shopping our story of woe. We purchased a Samsung 26" side-by-side refrigerator. It was delivered, plugged in and good to go. It never came down to temperature. The led reading on the exterior front showed the temperature dropping, but the interior never got any cooler than ambient room temperature. We called the retailer, Pacific Kitchen and Home, and they were great about arranging a pick up and delivery. We lost all of the fresh and frozen food. Refrigerator 2 was delivered, plugged in and came down to temperture in about 4 hours. I filled it with fresh and frozen replacement food. It quit after 6 hours. We again lost all of the food. We called the retailer and they agreed to a great deal on a different brand. Now we had to deal with Samsung CS. What a frustrating and fruitless task that was. After 5 phone calls, 3 emails, and 2 faxes (we created a lost food list) they finally informed us that the warranty did not cover food loss due to product failure. Also, you will talk to a different person each time you have contact. This means you have to retell the story each time. We even went through the Facebook support page trying to get social media on our side. Yes, they responded immediately, but quickly went to emails to take the converstation out of the public eye. Why not just tell us up front? Instead we jumped through all of their hoops and still came up empty handed. The food loss totaled $146.00 and their customer service experience was not customer service. No Samsung products in this house ever again. They could have very easily made me a brand activist, instead I am retelling this story in as many places as possible.
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