|Item Weight||295 pounds|
|Product Dimensions||35.9 x 35.8 x 68.6 inches|
|Item model number||RS265TDRS|
Samsung RS265TDRS 26.0 Cu. Ft. Stainless Steel Side-By-Side Refrigerator - Energy Star
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Top Customer Reviews
Here is the scenario that always occurs. I have the freezer temperature set at -2DEGF. Mostly I leave the dispenser switch on "water". I switch it to "cubes" or "crush" when I want ice. After a several days I start getting a combination of crushed ice and ice cubes when I ask for cubes. After several more days I can only get crushed ice even though I have the setting on "cubes". After several more days, It just grinds away with nothing coming out.
Here is what I have to do to get Ice cubes. I open the freezer door and remove the ice bucket. Then I dump the ice from the bucket. I then run warm water through the extraction chamber to clean out the ice clog. The cubes/crushed ice has formed a clog. Then I have to pour warm water though the dispenser chute in the door. Yes, it is usually partially clogged too but the main clog is always in the ice bucket. After cleaning out the clogs, I put the ice bucket back in the freezer door and I am good to go for two or three weeks.
This problem started as soon as I got the refrigerator. I called Samsung and they sent me a new ice bucket. I thought my problem was solved. But it made no difference. The same problem occurred. I swapped the ice buckets a couple of times just to be sure. The problem was the same for both ice buckets.
I lived with the problem for a couple more months before I called Samsung and asked them to send a repairman. The repairman came a couple of days later.Read more ›
3 months later, the water line heater for the ice maker died. Apparently this is not a serviceable part, so samsung shipped a whole new freezer door to my home and a tech came out to install it.
But my biggest complaint is the ice maker. The ice maker in this thing is absolute fail on samsungs part.
First, it jams constantly! The design doesn't allow you to remove the jammed bucket without spitting crushed ice all over the floor.
Second, the ice maker still sucks even when it is "working". It's always a surprise when you get ice. After a lengthy delay, you either receive 1 ice cube, or 34 ice cubes all at once. There is no middle of the road. My house guests actually find it hilarious when I show them.
Oh, and no matter how many I've cubes you get, only about half of them will end up in your glass, the rest go on the floor. My dog loves this fridge and insists that I mention he rates this model 643 stars.
Never again will I purchase a samsung appliance... I recommend you don't either.
Unfortunately, despite the pricetag it's of VERY inferior quality (and I've seen more of the insides of this fridge than I've ever wanted to). The icemaker broke just before the 2-year mark (about $80 to buy a new one and install it yourself, although stores have trouble keeping them in stock they break so fast) and not long after I got that done, the fridge starts making ugly noises, and then gets warm, above 55 degrees (freezer is still ice cold). I took the refrigerator cooling unit apart and removed HUGE chunks of ice to get it going again, but the refrigerator seems to be permanently messed up now (common problem if you Google "samsung refrigerator not staying cold") and it won't get below about 44 degrees in the fridge.
I'm abandoning this $1200 piece of junk after barely 2 years of service and buying a refrigerator from a reputable brand. I can't see spending another dime on it because research (and personal experience) seems to show that if I pay to fix it, it will probably just break again down the line.
Oh, by the way it's not just me, a class action lawsuit was filed against Samsung about exactly this kind of problem across a whole line of their refrigerators:
It's still ongoing.
Most Recent Customer Reviews
Don't buy anything from Samsung. It looks good and defected design. First, internal layout is awkward and not fit US standard. They may be used for korean small package. Read morePublished 25 days ago by John Smith
Be prepared to consult YouTube and do your own work on this fridge.
We have had ours for four years. Read more
DO NOT BUY THIS THING THE FREEZER WILL JAM AND STOP MAKING ICE AND IT WILL BE COSTLY TO FIX... I FINALLY JUST RIPPED THE THING OFF AND BROKE IT.Published 1 month ago by Kip Maddox
THE WORST product in the market. stay away from it. We bought ours from Best Buy, defrost mechanism is faulty. I agree with all one start reviews.Published 1 month ago by Amazon Customer
Multiple issues with the ice maker and the badly designed water dispenser make this forgettable product. Keep shopping...Published 1 month ago by Superdave001
Purchased from hhgregg late 2012, and had concerns immediately after it was installed because it didn't cool as the instructions indicated it would. Read morePublished 4 months ago by Dianne Nesbitt
Bough it from Hhgregg...biggest mistake ever. It is a LEMON. I don't recommend this to anyone. Don't waste your money. Read morePublished 4 months ago by Dimitar Dimitrov
Bought from best buy. Had cooling issues with the first one out of the box. Replaced. I have replaced fans, motors, the entire refer fan assembly (whole panel) and now the ice... Read morePublished 5 months ago by LaZlo Burns
Junk; moved it to the garage; didn't believe what I read about the ice maker, tried to get rid of the crushers to make it work, but still leaked and caused a mess on the floor... Read morePublished 5 months ago by Bill Houle